Performs all activities related to case management services to achieve program goals at main office and at clients’ residences that may or may not be accessible by public transportation. Serves as an advocate for the client population.
Essential Duties/Responsibilities
· Provide case management services to assigned clients on an ongoing and emergency basis according to State of Indiana or other applicable guidelines, by telephone or in clients’ residences that may or may not be accessible by public transportation
· Develop and maintain an accurate and thorough knowledge of all program requirements
· Attain within initial timeframe and maintain annually Case Management Certification according to State requirements
· Develop and maintain skillset on tools required to perform job tasks in timely and accurate manner including specialized computer software
· Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies
· Organize and document daily schedule to inform supervisor of activities, and adhere to safety protocol
· Demonstrate competency by meeting or exceeding department work performance requirements
· Serve as an advocate for the client population, including compliance with State incident reporting requirements, and adult and child protective service referrals
· Communicate with supervisor on daily basis, and as needed, to report all areas of concern/issues/incidents
· Serve as an example of agency Standard of Excellence by exemplifying agency vision and goals
· Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships
· Complete and attest to accuracy of payroll records, and submit for review and processing according to agency schedule
· Comply with HIPAA and agency confidentiality policies and report any potential issues immediately
· Develop and maintain knowledge of community resources available to assist clients; work with other departments to acquire knowledge of community resources available
· Develop and maintain an accurate and thorough knowledge of hardware platforms and software applications used to communicate effectively with clients. Must be able to effectively use telehealth/technology implemented for virtual communication.
Other Duties and Responsibilities
· Other duties as assigned
· Represent agency at community events
· Serve on external committees
· Serve on internal agency-wide committees
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at the Agency’s discretion at any time with or without notice.
Required Education and Experience
Bachelor’s degree from four-year college or university in social work, counseling, psychology, gerontology, nursing, or health and human services; or Bachelor’s degree in any field with minimum of two years full-time, direct service experience with the elderly or disabled (includes assessment, care plan development and monitoring); or a Registered Nurse with one year’s experience in human services; or a Master’s degree in a related field may be a substitute for the required experience.
Preferred Education and Experience
Internship or practicum in related field as part of Bachelor’s degree requirement from four-year college or university.
Additional Eligibility Requirements
Must successfully complete and annually maintain Division of Aging Case Management Certification. Must possess and provide annually valid driver’s license and documentation of current automobile insurance at agency-specified levels. Must provide negative TB certificate, or documentation to support exemption, annually. Must comply with requirements of other facilities (hospitals, LTC facilities, etc.) related to flu or other vaccines if job duties require providing services in those facilities.
Expected Hours of Work
This position is a non-exempt position and may be full-time or part-time depending on the agency’s needs. Agency business hours are typically Monday through Friday, 8:00am-4:30pm.