IT Operations Tools Administrator

Kajeet, Inc.

United States Remote

Full-time

Information Technology

Remote

Jul 4

Kajeet

IT Operations Tools Administrator

Remote

Full Time

Mid Level

About Kajeet

Kajeet, Inc. is all about innovation. We are a leading wireless solutions provider enabling education, business, government and telecom service providers to customize the fast-moving world of wireless services to fit their needs. Kajeet is the leading mobile virtual network enabler, having launched the top two MSO MVNO’s, and provides the Sentinel IoT platform to a wide variety of enterprises. Kajeet is the leading wireless solution provider in K-12, helping students in over 1000 school districts. Kajeet provides innovative and optimized wireless data solutions to the SMB, Enterprise and Public Sector market across North America. For more than 15 years, we have built upon our deep expertise and agility in delivering highly configurable, unique solutions. Our management team is comprised of industry experts who seek an open environment for innovation, personal growth, and making a difference. Our fast-paced culture and focus on teamwork means you will never be bored and will have an opportunity to strengthen your professional career. The wireless world is constantly changing; we want you to be part of that journey.

IT Operations Tools Administrator

Kajeet is looking for a IT Operations Tools Administrator to oversee the proper functioning of several key, enterprise-wide applications used by our organization for system level monitoring, logging, automation, and other workflows. This person will be accountable to “care and feed” for a variety of tools including configuration, utilization, preparing upgrades and new deployments, and responding to internal troubleshooting requests. Expertise with DataDog, SumoLogic, or ServiceNow is a huge plus.

A Day in the life

• Monitors software applications to document, analyze, and resolve problems.

• Provides analysis of problems while working toward solutions of technical issues.

• Collaborates with Operations, IT, DBA, NOC, Engineering, and Security teams to ensure proper integration of applications.

• Creates or maintains system documentation, training end-users as necessary.

• Plans, coordinates, and leads upgrades, patches, and maintenance schedules; develops test plans validating functionality of new releases or modifications.

• Maintains current knowledge of product roadmaps, and relevant technologies and business processes.

Sounds good? What You’ll Need to Land this Job:

• 2+ years experience with either Datadog or ServiceNow highly preferred.

• Have an innate curiosity to improve processes and offer solutions.

• Workflow development and application development experience.

• Able to work independently with initiative and able to collaborate in groups with focused planning and execution.

• ITIL

• BSS/OSS systems

Other skills that would really be awesome:

• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer

• MVNO, MVNA, MVNE

• Wireless, Telecom

• Amazon Web Services

• Vendor management experience

• Sharepoint

• Jira/Confluence

• Draw.io

The Good Stuff:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, commensurate with experience, and our extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Kajeet, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or any other classification protected by law.

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Kajeet, Inc.

Complete wireless solutions for businesses, schools, and telecommunications.

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