Educational Program Manager

Friends of the Children - Central Oregon

Bend, OR, USA


US$60-70k (annually)


Bilingual Spanish Preferred

Jan 18


$60,000 ‒ $70,000 Annually

The following statements are intended to describe the general nature and level of work to be performed by individuals assigned to this position. They are not intended as a comprehensive list of all responsibilities, duties, and skills required of personnel so classified.


The Educational Program Manager (EPM) is responsible for developing and sustaining Assessment Plans for each youth in our program to ensure all are achieving grade-level benchmarks in reading and math before leaving elementary school. This may include, but is not limited to, providing individual assessments, facilitating meetings with school administrators and teachers, developing and maintaining partnerships with support organizations for needs such as special education testing, and serving as a coach for Friends in the art of literacy support. The EPM is passionate about literacy and skilled in inspiring this passion in others.

The EPM is a member of the program management team and as such is a role model and mentor for Friends, acts as a team facilitator and organizational motivator, and facilitates effective communication in all directions. The EPM is expected to keep the Program Director and other members of management informed about the status of all aspects of the literacy program; this will necessitate the creation of a well-organized method for tracking individual youths’ achievements and deficits in real time. An EPM must know, understand, honor, and support the organization’s mission, vision, values, and principles, be able to clearly articulate the organization’s function and must have a demonstrated desire to participate in the management of the organization. The EPM is expected to interact constructively, proactively, and in accordance with organizational values with fellow staff, members of the community, partner schools and, when asked by the Program Director, with board members, potential donors, and other third parties. The EPM will also have the capacity and commitment to serve up to two program youth year-round.


  • Develop and sustain Literacy and Math Assessment Plans for all youth in the program.
  • Possess ability to assess each youth, at different grade-level and developmental points, for literacy progress and identify youth who need support in advancing and meeting milestones.
  • Possess ability to create infrastructure for literacy support in English and Spanish.
  • Support Friends in developing familiarity with literacy performance for each child and assist in setting realistic goals for the children. Assure that each Friend has helped develop a specific area of interest or talent for each child. This will entail, but not be limited to, knowing and understanding the academic needs and life circumstances of each child served by Friends and meeting with each Friend monthly to review Roadmaps and related goals.
  • Work with Program Leadership Team to coordinate Friends’ trainings.
  • Develop partnerships with all school districts to obtain information on students to create plans to support them.
  • Conduct quarterly attendance and grade checks and create engagement plans to support youth in meeting academic goals that may extend past the strict confines of literacy.
  • Create partnerships with academic support programs.
  • Supervise and develop our tutoring program, including recruitment of both staff and volunteers.
  • Develop and sustain honest and trusting relationships with colleagues and inspire and motivate team members. Serve as a role model both for effective relationships and as a professional.
  • Act as a resource for Friends by providing support, guidance, direction, and resourceful solutions to concerns and challenges.
  • Ensure compliance with and accountability to the organization’s policies, procedures, and practices as outlined in the Employee Manual and Friends Handbook. Contribute to the development of any of these as required. Demonstrate support of organizational decisions in a constructive and effective manner.
  • Welcome engaging in continuing performance discussions to provide and receive feedback and to ensure that goals and objectives are being fulfilled. Provide continuous constructive feedback and coaching as necessary, and work with HR and the Program Leadership Team to resolve issues as needed. Manage any required performance improvement activities.
  • Occasionally lead and facilitate effective Team Meetings ensuring focus on child and Friend successes, setbacks, issues, concerns, and ideas. Create a safe and comfortable team environment so Friends feel supported and open to discuss child and work issues. Also, must ensure focus on the communication of organizational information or issues to team, and to solicit feedback from team.
  • Communicate effectively and appropriately in all directions regarding organizational issues, concerns, policies, and procedures. Raise and resolve issues appropriately and with a focus on solutions. Advocate for Friends, representing the best interests of your team and children, doing so in an appropriate and timely manner. Understand, implement, and support organizational policies and procedures.


  • Assist with research, develop and implementation of best practice programming to serve current and future needs of the organization as required.
  • Be comfortable compiling and managing data to contribute to reporting and presentations as needed.
  • Develop resource guides.


  • ESL Certification strongly preferred. Bilingual in Spanish a big plus.
  • At least 2 years’ experience as an Instructional Coach, literacy tutor, and/or Reading Interventionist.
  • Managerial or supervisor experience
  • Strong interpersonal skills, including the demonstrated ability to resolve conflict, and help others do the same.
  • Strong written and verbal communication skills; organizational and time management, delegation, and follow-up skills.
  • Effective, appropriate, and professional supervisory and leadership skills and behaviors.
  • Demonstrated ability to influence the behavior of others to achieve necessary results.
  • In depth understanding of the role of a Friend, as well as of the issues faced by our Program children.
  • Ability to relate to peers, subordinates, and other members of the management team, and to develop and sustain trusting, supportive relationships with them.
  • Ability to use creativity and initiative in guiding others to plan activities that continually develop children.
  • Ability to work as a team player, as well as the ability to lead a team.
  • Ability to manage several concurrent issues and solve problems effectively exercising appropriate discretion and judgment, and ability to manage others in doing the same.
  • Demonstrated ability to exercise excellent judgment related to maintaining confidentiality and communicating appropriately within the workplace, and to hold others accountable for the same.
  • Ability to assist others in setting goals and developing plans to meet those goals to ensure the development of each child.
  • Ability to hold others accountable in all aspects of required performance, including completing administrative tasks accurately and on time.
  • Ability to cultivate relationships with children, families, school personnel, organizational supporters, and community partners.
  • Ability to exercise good judgment independently, in various situations and environments, and under varying levels of stress, and to develop others to do the same.
  • Proficient computer and keyboarding skills, proficiency with e-mail systems, familiarity with MS Outlook and other database applications


  • Minimum of bachelor’s degree required, plus two to seven years of experience working/volunteering with children and supporting them with academic progress
  • Experience navigating Education systems, Individual Education Plans (IEP) and working with youth and families to identify goals and creating plans strongly preferred. 
  •  Previous supervisory experience desirable

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Friends of the Children - Central Oregon

How do you break the cycle of generational poverty? It takes a courageous and proven model.