Social Moderator (Seasonal)

at Major League Baseball

New York, New York

Major League Baseball (MLB) is seeking a Social Moderator to interact with and assist customers using social media and web chat. The ideal candidate needs to be tech savvy and have strong communication abilities. This individual should be positive, outgoing, and energetic to promote our brand. Duties include responding to support inquiries on social media, identifying trends and potential issues. Communicate any service changes or disruptions in a tactful manner. Questions will range from general service and subscription inquiries to technical troubleshooting. This is a seasonal position; candidates must be available to work weekdays, weeknights, and weekends.

Social Media Responsibilities:

• Answer general and technical questions regarding MLB supported digital products.
• Manage any negative comments with positive responses and helpful information. 
• Moderate discussions to promote constructive criticism.
• Help users troubleshoot basic technical issues in real-time.

Desired Skills:

• Strong communication skills to help and instruct users on social media.
• Experience writing, editing, and crafting content in the social media space using company voice.
• Positive interpersonal skills with the ability to maintain a pleasant disposition when faced with negative feedback or customer complaints.
• The ability to retain and provide technical instruction on short notice.
• Knowledgeable in the use of streaming applications and social platforms.

Requirements

• One to two years of Customer Service experience with a focus on technology.
• One to two years of promotional or support social media experience.
• College degree with a focus on IT or communication preferred.
• Familiarity with social media support strategies.
• Knowledgeable in the use and configurations of Internet Explorer, Firefox, Google Chrome, Safari.
• Knowledge of Windows, Macintosh, Android, and iOS operating systems.
• Experience with set-top streaming devices, game consoles, mobile devices and tablets.

Per the NYC pay transparency law, the hiring range for this position is an hourly rate of $22.00 to $25.00. The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision.