Service Operations Manager
About the Role
Location Canada Ontario Oakville ON
Country/Region: Canada State/Province/County: Ontario City: Stella
Remote vs. Office Office/Site only Company Siemens Gamesa Renewable Energy Limited Organization Labor Director Business Unit Human Resources Full / Part time Full-time Experience Level Experienced Professional
A Snapshot of Your Day
Ensure implementation of and adherence to strategies, policies, processes, and methods for service operations activities (technically and/or commercially), for assigned organizational unit.
How You’ll Make an Impact
Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools. Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability. Implements workforce development measures. Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders. Supervises/conducts the negotiation of and adherence to Service Level Agreements. Supports in developing service leads. Ensures obeying regional laws and regulations. Manages organization unit(s) assigned, and leads and/or coordinates dedicated staff
What You Bring
A passion for renewable energy and a sense for the importance to lead the change. Relevant experience from the wind industry is preferred. To be able to communicate in a clear and concise manner passing on knowledge to site personnel with varied competency. Broad understanding of wind turbine technologies Understanding of turbine interface tools used locally within the turbine or remotely. Advanced IT skills including all aspects of MS Office. Ability to understand and contribute to departmental processes and procedures. Have a flexible and enthusiastic approach to the role –working away from home and unsociable hours when required. Ability to prioritize tasks and work well under pressure. Must be legally able to work in Canada, and presently reside in Canada. Also, travel to customer sites within and outside Canada is a requirement of the job. Must be eligible to hold a valid Passport and Driver’s License