About the Role
As the company's primary point of contact, this position is intended to provide dedicated customer service to our members regarding any questions or concerns about the property or sales contracts the member engages in, any processes and coordination required for the successful transaction and settlement of the property, and any post-delivery enquiries or property servicing. In addition, this role must oversee the entire member journey from pre-sales to post-settlement and collaborate with internal and external stakeholders to ensure the delivery of a professional residential property sales service.
Responsibilities
- Respond to all member questions regarding Contract Management, Settlement and Construction phases
- Daily, weekly, and monthly settlement status reports
- Liaise with Vendors, Agents, Solicitors, Financial Planners, Brokers, Buyers and Internal Staff about the status of Contracts, Settlement and Construction Progresses
- Provide necessary background information on the off-the-plan property transactions, contracts, construction and settlements for educational purposes
- Interpret and explain fundamental contract terms & conditions
- Prepare pitch materials, handover booklets, and manuals for document preparation
- Assist members with defect inspections, depreciation schedules, and property leasing
- Provide administrative and business support to internal staff such as Agent, Sales Support, Mortgage Planners, and Acquisition teams
- Hold regular meetings with developers/agents to update them on the status of a project’s settlement
- Assist with the team in developing strategies for positive Member engagement, programs for new Member onboarding, cross-functional planning, and analytical insights for process improvements
Qualifications & Experience
- A tertiary degree
- Prior experience in a customer service position
- Prior experience in residential real estate contract, sales administration, or settlements
- Be willing to work outside of normal weekday 9-5 hours when necessary for customer services
- Outstanding interpersonal communication abilities
- Professional English communication skills, a second language would be advantageous
- Proficient computer operation and knowledge of Office Suite, Zoom, Adobe DocuSign, Google Sheets, and HubSpot
- Attention to detail and result-oriented
- Can be a team player in a fast-paced environment
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