Position Objective : Providing internal customers, suppliers, dealers and end customers with quality customer service; responsible for the auditing of the billing processes in a timely manner and making necessary corrections to the information. Keeping internal control systems updated for quick and accurate tracking.
Responsibilities:
• Reviewing documentation related to a Service Contract in regards to accurate entry into the company's systems.
• Contract management – Processing of new contracts, contract renewals and cancellations
• Review and billing of services for equipment not under contract
• Verification of accuracy of billing done per quotes or special promotions
• Verification of accuracy of services reported by Field Engineers before releasing for billing
• Follow up on requests from the credit department
• Processing necessary credits
• Accurate and continuous control of customer files and internal trackers
• Follow up with customer accounts.
• Creating new accounts as necessary
• Being familiar with correct invoicing catalog numbers per product and region
• Receiving incoming calls and addressing internal/external inquiries
Education : Bachelor’s Degree
Language : Strong proficiency in English, both oral and written
Schedule : Monday through Friday – 9hrs. Shift window 5:30pm – 5:30 am IST
Experience :
2 years experience in Order to cash / Invoicing / Accounts receivable
International voice calling
Skills :
• Knowledge of payment and credit cycles.
• Analytical thinking
• High level of attention to details
• Identify and solve problems with customer accounts.
• Customer Focused (internal and external)
• Strong communication skills, both verbal and written
• Focused on service and understanding of accounts for your organization
• Sense of urgency
• Financial Background
• Extremely Organized
Knowledge : SAP & MS Office (Excel)