About the Role :
Position Title: Client Service Desk
Corporate Title: Administrator
Reporting to: Supervisor
Location: Bangalore
Job Profile :
Purpose of Role :
- The objective of this role is to develop and implement best practices to drive positive client
- experience and proactively lead operational efficiency efforts and process improvements.
- The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement , including front office, compliance and operational groups across the organization.
- As part of the team , administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.
Main Responsibilities:
- Support of customer’s daily transactions and operations, by investigating and resolving enquiries and complaints promptly, and managing the client expectation.
- Will be responsible for completing client’s transaction & service requirements in accordance with the bank's policies and procedures.
- Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements.
- Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
- Take ownership and facilitate client needs by liasoning suitably with all stakeholders and follow till execution.
- Ensure high quality customer experience and reduce process/documentary redundancies to
- maintain client satisfaction.
- Facilitator of client needs liasoning suitably with all stakeholders and follow till execution.
Candidate Profile :
- Working knowledge of Banking Products including Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.
- Client Service Experience is required.
- Excellent communication and negotiation skills.
- Good Knowledge of MS office .
- Good analytical and problem-solving skills.
- Bachelor’s degree/University degree or equivalent experience.
- In-depth knowledge in RBI regulatory aspects around Trade, Forex, BG & GBO will be of
- importance.
- Experience of 1-3 years in Banking or Financial organisation.