About Evernorth
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Responsibilities:
- Responsible for responding to technical issues that are reported to us via eyes on glass
- monitoring, ServiceNow Incidents, and User reports.
- Demonstrate strong leadership and effective communication skills while coordinating
- and leading managed incident calls.
- Provide Level 2.5 troubleshooting and incident resolution.
- Identifies opportunities and drives process improvements.
- Partners with other teams within and outside of the org to increase the quality of
- alerts/Incidents coming to the team.
- Drive a culture of continuous improvement and accountability.
Required Skills:
- Strong written and verbal communication skills with the ability to interact with all levels of the
- organization.
- Strong interpersonal/relationship management skills.
- Troubleshooting and problem-solving.
- Well-versed in tools such as Splunk, NewRelic, Dynatrace and a holistic understanding of
- Technology Functions.
- Have good understanding of on and off prem cloud solutions.
- System Administration proficiency with UNIX, Linux, and Windows operating systems.
- Experience with virtualizations (VMWare tools)
- Strong understanding of Citrix environments.
- General network knowledge of WAN, LAN, TCP/IP, Load balancers, Etc.
- Ability to manage and troubleshoot general database issues.
Required Experience & Education:
- 11-13 Years of experience required
- 5 years direct Technology experience preferred
- Proven experience leading/managing technical teams with a passion for developing the
- talent within the team.
- Experience with vendor management in an onshore/offshore model.
Desired Experience:
- System Monitoring and Management
- Scripting and automation
- Experience with one or more of the following network, system, or application management
- tools preferable:
- ServiceNow
- Dynatrace
- Splunk
- NewRelic
- Grafana
- Windows, Linux, Unix
- OpenShift, Azure, AWS, other cloud platform
- F5 Load Balancer
- Virtualization/VMWare products