Sandwell Council is looking for a Notice Processing and Appeals Officer to join our dynamic parking team and contribute to our mission of excellence and integrity. This position is office-based.
We are seeking a detail-oriented and dedicated Notice Processing and Appeals Officer to manage the processing of notices and handle appeals with efficiency and accuracy. This role requires strong analytical skills, excellent communication abilities, and a commitment to upholding our standards.
Essential Responsibilities
- Process and review notices for compliance with relevant regulations.
- Handle appeals in a fair, transparent, and timely manner.
- Maintain accurate records of all notices and appeals processed.
- Communicate effectively with stakeholders, including issuing authorities, appellants, and internal departments.
- Provide clear and concise explanations regarding decisions and processes to appellants.
- Assist in the development and implementation of policies and procedures related to notice processing and appeals.
- Stay updated with changes in relevant laws, regulations, and industry best practices.
- Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the notice processing and appeals function.
Minimum Requirements
- Significant working experience in services relevant to this post, specifically significant parking legislation experience.
- Experience in dealing with customers, clients, and partners, and handling sensitive and confidential information.
- Experience of working within budgets or financial management.
- Experience using technical IT systems, including parking systems like Chipside and DVLA.
- Ability to work on own initiative with minimum supervision.
- Ability to produce complex reports for cabinet reports, press, chief officers, and FOI.
- Proven experience in notice processing, appeals, or a related administrative role.
Skills
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in using office software, including word processing and spreadsheet applications.
- Knowledge of relevant laws and regulations is an advantage.
- Strong ethical standards and commitment to fairness and transparency.
Education
- Relevant Parking qualifications including on-street and conflict management.
Hours
37 per week
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:
For more information about working for Sandwell Council, our recruitment process, and our offer to you please visit this link .
Click here to find out more about our One Team Framework: Values and Behaviours.
To apply please download the application and return to:
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