We are recruiting an Operational Lead at Healix in Esher. You will be part of the Government team.
Position Overview
Line Management – Conduct One to One and Annual Review meetings in line with company guidelines. Monitor and enhance individual performance, utilising coaching and constructive feedback to improve/celebrate individual performance in line with operational requirements.
Implement performance management techniques with direct reports as required with input from HR and Department Manager. Keep Senior Management abreast of development and performance of all direct reports.
Team performance – Understand and measure team performance, daily, ensuring team are working effectively whether at home or in office. Work with the Learning Development and Quality team (LDQ) utilising coaching as appropriate. In conjunction with Clinical Lead work with the team to improve understanding of workload and monitor phone behaviour to ensure efficient phone use throughout the team and that KPI is met.
Contract Delivery - Working with senior co-ordinators and the Management Team ensure all team KPI’s are met. Be able to interpret data to develop and implement the required improvements across the team. Utilise the feedback programme to promote a culture of ‘lessons learned’ and continuous improvement. Liaise with Operations Manager to ensure lessons learnt are fed back to the team. Contribute to the identification of solutions and changes required and ensure they are implemented following the quarterly satisfaction survey and FCDO Chief Medical Officer audit feedback. Understand and contribute to Quarterly KPI report. Encourage and promote use of the hub by the team.
Candidate Requirements
We are looking for a candidate who:
- Is able to demonstrate extensive experience in managing a leading small team of people.
- Is able to evidence experience in managing team performance, including the identification and implementation of successful initiatives that aim to enhance and improve operational team performance.
- Has the ability to apply a solution focused approach with strong problem-solving skills.
- Has extensive experience of analysing data and using data to improve individual and team performance.
- Has demonstrable experience in coaching and mentoring small teams.
- Has excellent communication skills both verbal and written.
- Has a dynamic approach to both the workload and team performance. Comfortable working in a fast-paced working environment.
- Has a positive outlook and is an influencer.
Minimum Requirements
Required criteria:
- 2 Years' experience in management and leadership.
- Experience in motivating a team and driving progress.
Desired criteria:
- Experience of working in a healthcare setting.
About Healix
All around the world, Healix safeguards people's health and wellbeing. We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Commitment to career development
We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
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