Job Title: Operational Account Director
Company: Genie Goals Ltd
Location: Flexible - Remote with use of Cambridge office and occasional travel
Working Hours: Full Time 37.5 hours per week with flexible working arrangements
Salary Range: £45,434 - £49,221 pa
About Us
Genie Goals is a multi-award winning digital marketing agency specialising in PPC, Paid Social and Affiliate Marketing, exclusively in ecommerce.
We've revolutionised digital marketing for brands such as Karl Lagerfeld, Mamas & Papas, Scamp & Dude, Biscuiteers, Bird & Blend Tea Co. and many more.
All while creating a remarkable, inspirational workplace where our team can grow, learn and develop. This year we were named:
- 67th best workplace for Development in the UK
- Top 100 best small workplace in the UK for the second year in a row
- Top 100 best workplace for women for the second year in a row
We are proud to be a certified Great Place to Work!
Job Overview
As the Operational Account Director, you will be passionate about processes and the power of having “one way of doing things”. You’ll need to bring your organisational skills, high attention to detail and have the authority to hold the team to account. You will be responsible for ensuring that the team is equipped with the tools, knowledge and procedures that it needs to function with efficiency, scalability and consistency. You’ll help to ensure that the team finds it easy to communicate and deliver at a high standard, because we’re all on the same page when it comes to how we do things.
One of the most important processes which you’ll be responsible for is that of team training. While you won’t be responsible for delivering training (unless appropriate), you’ll have the important job of facilitating team training and making sure that everyone at Genie Goals has a clear record of past and future training, and that the training team is delivering the training that we need to function at our best.
Key Responsibilities
- Nurturing Talent
- Skills gaps identification in the team
- Ensuring the entire team has a Learning & Development plan in place
- Ensuring each channel has robust in-channel training and that all members of those channels have completed or have a plan to complete this training
- Wider training - working with the leadership team and Account Directors to identify training needs beyond in-channel training and ensuring that there is a wider training plan in place and that the delivery of this is being held to account (in whatever form this may take place - internal/external training etc)
- Processes
- Processes gap identification across the teams/channels/bubbles, working collaboratively with the Account Directors and Heads of Channels.
- Maintaining an awareness and record of knowledge and processes which exist across the teams/channels/bubbles and ensuring that these are updated, continually improved, relevant and useful
- Holding Account Directors to account when it comes to understanding processes and enforcing these within their teams to ensure consistency in the agency’s approach
- Responsible for ensuring that new processes are designed, created and implemented where none exist or where we are not doing things in the same way across teams - ensuring that nobody needs to “reinvent the wheel” for everyday processes
- …But also understanding where processes aren’t needed and not unduly burdening the team with too many processes
- Oversight and support
- Holding champs (experts in a particular business area/channel/platform) to account on their area of the business and ensuring that they are keeping training and resources up to date for the rest of the business
- Provide both oversight and support to other account directors, strategists, account manager and execs, including holding them to account when it comes to processes and training
- There is currently no line management planned for this role but this may change in the future as the business needs evolve
- Agency tools
- Stay ahead of the competition in regards to strategies and technologies which might help achieve higher levels of efficiency, scalability and consistency when it comes to processes and training
- Maintaining an awareness of tools we’re using as an agency, making sure that the team are trained in using these tools and that we’re getting good value out of these tools
- Maintain a relationship with the Partnerships Manager at Genie Goals, keeping up to date on the partners we’re recommending and feeding back on those partners to them
- Reporting and Communication
- Supporting with creating reports for new and existing clients using Looker Studio (or other reporting platforms if appropriate) where needed
- Supporting the team with troubleshooting their reports where needed
- Support Account Directors in ensuring that reporting and communication from the teams is consistent, efficient, scalable and includes strong narrative that can be inspiring and exciting, and meets our clients expectations and requirements
- Internal Communication
- Report to the Head of Digital Marketing to provide a clear overview of roadmaps and progress
- Coordinate strategic meetings and brainstorms on agency processes, training and procedures
- Other
- Ensuring that the Genie Goals Shared Drive is organised and consistent
- Responsibility to understand the requirements of GDPR, and ensure your team’s processes are always compliant
- Understand and comply with all business guidelines for security and data protection
- Supporting the agency objectives and KPIs
Skills & Experience
- Skills
- Strong analytical and project management skills
- Strong organisational skills
- Able to communicate positively, influencing improvement and progression preserving an inspiring environment
- Able to work under pressure
- Inventive, always looking to be proactive and push the boundaries to try new things
- Experience
- Good experience and top level knowledge in all 3 channels we run
- Multi-channel digital marketing awareness
- Awareness of ecommerce and understanding of the retail sector in the context of digital marketing
What We Offer
- Remote Working Allowance - We pay all Genies £126 per month WFH allowance
- Flexible Working - We provide flexibility in working options and work in a distributed team model
- 25 Days Annual Leave + Bank Holidays
- Enhanced Absence and Family Leave Policies
- Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange
- Employee Referral Scheme - A bonus payment if we hire someone you recommend
- Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI
- Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange
- Genie Academy - Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business
- Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social. Events range from bowling and punting to cocktail making and quizzes
- Access to Spill - Professional therapist sessions
- Wellness Activities - Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing
- Wellbeing Perks - Paid eye tests, contribution towards glasses for DSE use and a yearly flu jab reimbursement
- Genieversaries - Work anniversary awards give gratitude to Genies for their dedication and commitment to the business
We look forward to receiving your application!
Diversity, Equity & Inclusion
Genie is committed to creating a diverse, equitable and inclusive experience for our Genies and clients, in turn fostering a safe and happy workplace where everyone can be their authentic selves and thrive. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know via
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