Are you an experienced IT professional looking to make a significant impact? Barcan and Kirby are seeking a dedicated Network Manager to join our team.
In this role, you will report to one of our Service Delivery Managers and be responsible for overseeing the firm's IT operations. This includes managing and supporting our core IT infrastructure, services, and data.
You will engage with key service stakeholders and liaise with third-party resolver groups to ensure seamless IT service delivery and support. Join us and contribute to the continued success and innovation of Barcan and Kirby.
Your responsibilities as a Network Manager will be:
- To be accountable for the primary management and support of the firm’s core IT infrastructure, services and data within defined contractual SLA’s
- Deliver high quality, reliable, secure and performant IT services to the firm
- Manage an onsite IT Technician including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1’s, annual appraisals etc)
- Prioritise workloads to maintain service levels and service KPI’s within a structured service framework.
- Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services
- Ensure daily, weekly, monthly checks are completed, with outputs tracked and communicated effectively
- Create, assess, and present relevant management information (MI) and reports that provide transparency, service insights and facilitate service improvement and investment planning
- Work in close collaboration with different resolver groups, both internal and external, to achieve positive outcomes
- Maintain and support information security standards aligned to ISO270001 and Cyber Essentials Plus and industry best practice
- Demonstrate exceptional customer service skills at all times
About you
- You will have proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills
- Experience of working within a legal or professional services environment would be advantageous
- This role requires line management of an on-site IT team; therefore, management/supervisory experience would be beneficial
- Knowledge of legal applications such as SOS, BigHand, LaserForms or equivalent would be advantageous
- You will demonstrate excellent attention to detail and have the ability to create and present complex management reports to senior stakeholders
- Desire to succeed and the ability to identify and correct problems effectively and quickly
- Previous experience with co-creating an IT Strategy would also be advantageous
Involvement within customer facing hands-on support, maintenance and installation, ideally with exposure to the technologies listed below would be beneficial:
Cloud Services
- Azure (including configuration and management)
- Azure Site Recovery
- Windows Virtual Desktop
- Microsoft 365 (including Exchange Online, Sharepoint, Intune)
Enterprise IT infrastructure
- Windows Operating Systems (Domain Controllers, File Servers, SQL)
- Networking (Switching, Routing, Firewalls)
- Security Solutions (Anti-Virus, Email Filtering, Web Filtering)
- Wireless Solutions
Applications
- SOS
- BigHand
- Mimecast
- Tessian
- Exclaimer
- Katchr
- PDF Docs
Benefits
- A base salary of up to £52,500 per annum
- A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
- An enhanced family leave package to support you and your growing family
- Life Insurance that offers a payment equivalent to four times your annual salary
- Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
- Free and expert mortgage and remortgaging advice for all members of the team, friends and families from leading broker Charles Cameron & Associates
- Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more
Training and Development
We are committed to offering training and development opportunities for career growth, 86% of our Senior Managers and 80% of our Directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company.
Diversity & Inclusion
Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life.
We embrace everyone’s unique perspectives and create a genuine belonging for all.
At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don’t feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all.
Please visit our website for further information about us and to view our job applicant privacy notice.
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