Credit Assistance Site Leader-Remarketing Internal and Recovery
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- Responsible for leading two or more teams of Credit Assistance employees using leadership skillsets and management experience to execute the strategies and priorities of the business.
- Achieving greater client satisfaction, increasing employee engagement, maintaining superior compliance, and improving business results.
- Leading by example, leading through change, delivering on Credit Assistance priorities, managing major operations of the unit, and driving continuous improvement.
- Responsible for CVL (Consumer Vehicle Lending) Remarketing and Transportation teams.
- Work with National Forwarders to move collateral to Auction.
- Also responsible for CVL (Consumer Vehicle Lending) Recovery teams.
Key Responsibilities:
- Drives key performance metrics to mitigate losses and drive operational efficiency.
- Ensures compliance with all laws, rules, regulations, policies, and procedures.
- Inspects team performance, behavior, and compliance through ongoing management routines and regular follow-up.
- Coordinates and participates in line of business horizontal projects and work groups that drive change and continuous improvement.
- Leads Team Manager development and provides clear guidance, regular feedback, and ongoing coaching.
- Demonstrates professional competence, curiosity, and integrity.
- Identifies and escalates trends that impact the client and/or employee experience, processes, quality, and performance.
- Leads projects related to streamlining operations across Recovery and CA Fulfillment.
- May lead groups of Team Leads and Vendor Performance Managers.
Managerial Responsibilities:
- Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement.
- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.
- Risk Manager: Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
- People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance.
- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting, and appropriately delegating team work.
Required Skills:
- 5+ years of Credit Assistance Experience in a leadership position.
- Customer Service Management.
- Drives Engagement.
- Measurement Effectiveness.
- Performance Management.
- Prioritization.
- Fiscal Responsibility.
- Leadership Development.
- Presentation Skills.
- Result Orientation.
- Talent Development.
- Hiring and Onboarding.
- Inclusive Leadership.
- Issue Management.
- Relationship Building.
- Retention.
- Project Management experience.
- UCRA Experience.
- Strong Business Control Knowledge.
- Ability to identify trends and opportunities.
- Motivate and influence decisions.
- Strong communication and leadership skills.
- Ability to prioritize and manage multiple responsibilities in parallel.
- Create a culture of quality, that is goal-driven and results-oriented.
Desired Skills:
- Experience with Laws, Rules, and Regulations specific to Credit Assistance and CVL.
- 3 Years working or supporting CVL CA.
- Recovery Experience.
- Vendor Experience.
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
Shift: 1st shift (United States of America)
Hours Per Week: 40
About Us
Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.
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