1. Business Analysis
Research to understand data points required to produce a certain result or data analysis
Good Analytical Skills - Should be able to work with Large & Complex Process data
Requirement gathering to produce structured & functional specifications
Strong analytical skills
2 . Functional Skills
BPM: Business Process Mapping - Should be able to understand large & complex Processes and also draft them in a Standard format (SOP: Standard Operating Procedures)
Facilitate Process Workshops/ Projects that involve eliciting process requirements
Data gathering with internal stakeholders of various Businesses and publishing Process Performance Dashboards
Facilitate Performance Tracking Systems, Scorecards &Controls for Business Processes
Prepare, Publish & Monitor various dashboards on Service, Quality, Efficiency, Productivity, Cost & other Process Performance Metrics
Business & Market intelligence – Participate and conduct Industry/ Process Benchmarking
Process Audits: Facilitate internal & external Process Audits for Processes across Functions/ Business
Highlight Process deviations reported in a structured format
Facilitate Process Change Management