About us
DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular economy while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains, and providing innovative recycling solutions.
About the role
As a Business Analyst, you will evaluate proposed IT solutions, translate requirements into technical specifications, and support the full change process through implementation and transitioning to "business as usual" service. You will collaborate cross-functionally to align IT initiatives with business goals, potentially being involved in process modelling, data analysis, and creating specifications for new systems or enhancements. In projects, you will undertake applications work, support solution transitions, and manage small projects. You will contribute to building and managing effective IT assets per agreed processes, following departmental application development processes and security standards.
Key responsibilities:
- Critically evaluate information gathered from multiple sources. Reconcile conflicts; decompose high-level information into details and abstract up from low-level information to a general understanding.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis to ensure requests are distinguished from the underlying true business needs.
- Highlight/identify gaps and opportunities in existing functionality and review requirements with stakeholders ensuring their requirements and priorities are accurately reflected.
- Engage with relevant business stakeholders to support Business Requirements Specification that will determine the estimate of cost, time, and resources to deploy solutions along with I&T Leadership and Suppliers.
- Perform scoping assessments to determine feasibility of initiatives.
- Ensure demand generated is properly captured and channeled through the appropriate decision-making process.
- Provide inputs on functional solutions to Application, Supplier, and Architecture teams.
- The role will support Project Managers on the delivery of large IT projects and manage some smaller IT projects/workstreams to implement new technology and processes.
About you
- IT background
- Proven analytical and problem-solving abilities.
- End-to-end procure to pay, order to cash processes.
- Process definition and documentation
- Project definition and documentation
- Global, matrix-managed organization(s)
- Integrations and connectivity between systems
- Ability to build trust and relationships with stakeholders and team members.
- The ability to understand and document operational processes and align future workflows. Perform gap analyses and define IT system requirements.
- A good understanding of IT processes including application support and change management.
- A solid understanding of IT infrastructure and how it supports the application landscape.
- Ability to present ideas in a user-friendly language.
To fulfill our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bringing different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
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