As a Manager in Economic Crime Advisory, you'll lead elements of fraud advisory (internal and external fraud) activities across Nationwide. This is a varied, captivating and exciting role with significant exposure to key stakeholders across the Society to ensure current and emerging laws and regulations are complied with and fraud is managed within the agreed Risk Appetite.
With an eye for detail, you will ask the right questions to pinpoint key issues, provide challenge where necessary, and ensure that we think expansively to achieve the right outcomes for the Society. You will have the integrity to build trust and credibility with your stakeholders, as well as the foresight and energy to formulate plans and drive results.
You’ll be based in the Economic Crime Risk & Compliance team as a key part of Nationwide’s second line of defence. Within the Risk Function we are responsible for ensuring the Society delivers its strategy in a safe and controlled way, appropriately balancing risk and reward.
Working in the 2nd Line you play a key role in shaping and advising on policy relating to how Nationwide manages fraud risk across business areas, providing expert advice to senior leaders and overseeing how these areas manage controls which mitigate these risks.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
Driving a positive risk & compliance culture and ownership of economic crime risk and controls by forging long-term key internal and external stakeholders’ relationships and acting with credibility on matters of policy and controls and achievement of risk appetite.
Assessing and advising on external legal and regulatory changes and interpreting how these need to be applied to frameworks, methodologies, standards, and controls relating to fraud.
Inputting to elements of Nationwide Economic Crime policy and supporting controls standards relating to management of fraud.
Providing advice to business areas and senior leaders regarding how to design and implement processes and controls which effectively manage economic crime risk.
Overseeing the assessment of economic crime risk and compliance obligations and delivery of plans to address these, ensuring appropriate governance, reporting and escalation is adhered to. This includes policy breaches, dispensations and waivers, incident resolution and lessons learned.
About you
As a minimum, you'll have/be:
- Comprehensive knowledge and understanding of financial services products and services.
- Demonstrable experience in managing fraud risk in retail financial services, including an understanding of UK fraud legislation, regulation, and industry best practice and developments in this area (Such as the PSR APP Scam requirements and Failure To Prevent).
- Detailed knowledge and hands on experience of advising on the processes and controls that can be deployed to manage fraud risk associated with retail financial services.
- Experience of working with people at all levels and building relationships with senior leaders and their teams.
- Experience in participating in risk forums and challenging information and views.
- Strong communication and networking skills, both written and verbal, with ability to influence and negotiate and learn new information quickly and to seek further guidance when required.
- An independent, self-starter with meticulous attention to detail and ability to analyse and problem solve with experience of producing high-quality reports/papers.
- An agile, proactive, able to prioritise and self-improving in your approach and, above all, always thinking about our members - they’re everything to us - and to make sure they are treated fairly.
- Tenacious, positive, and brave in your approach, overcoming any barriers that arise, with the confidence that you will be 100% supported to be your most productive and best self.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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