Job Title: Assistant Manager - Operations (OTA Experience)
Location: Pune
Job Type: Full-Time
24*7 BPO
Job Summary:
We are seeking a dynamic and detail-oriented Assistant Manager - Operations with a solid background in the Online Travel Agency (OTA) sector. This role involves overseeing day-to-day operations, managing a team, optimizing processes, and ensuring a seamless experience for our customers. The ideal candidate will have a strong understanding of OTA platforms, excellent problem-solving skills, and a proven ability to manage operational tasks efficiently.
Key Responsibilities:
- Operational Oversight: Manage and streamline daily operations within the OTA platform, ensuring that processes are efficient and effective. Monitor key performance indicators (KPIs) and implement improvements as needed.
- Team Management: Lead, mentor, and develop a team of operations staff. Conduct regular performance reviews and provide ongoing training and support to enhance team productivity.
- Process Optimization: Identify and implement process improvements to enhance operational efficiency and customer satisfaction. Collaborate with cross-functional teams to develop and refine operational procedures.
- Customer Experience: Ensure a high level of customer satisfaction by addressing and resolving operational issues promptly. Develop strategies to enhance the customer experience and reduce service-related complaints.
- Data Analysis: Analyze operational data and generate reports to track performance metrics. Use insights to make data-driven decisions and recommendations for operational improvements.
- Vendor Management: Coordinate with travel suppliers, partners, and third-party vendors to ensure smooth operations and resolve any issues that may arise.
- Compliance: Ensure adherence to company policies, industry regulations, and best practices. Maintain up-to-date knowledge of relevant regulations and standards within the OTA industry.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Regards
Varsha Batra
m.+91-8527123018