Create impact as a Support Engineer with Splunk expertise .
Join the largest insurance group in Australia and New Zealand. Insurance is so much more than you think.
We are currently looking for a Support Engineer to join our NRMA Customer Loyalty (CLP) program! The Customer Loyalty Program helps to build on our already strong customer base by recognizing them, rewarding them, and helping them engage in safety-driven tasks to make their world safer.
Your Role
You’ll join the growing CLP Operations team to provide day-to-day operational support, ensuring the stable operation of the Customer Loyalty Platform as we transform and build the platform in line with our strategic priorities. You'll also support group-wide capabilities in Customer Identity and Access Management (Okta), Payments, and Consent & Data Privacy.
To be successful in this role, you will have a solid understanding of IT Service Operations processes (Incident, Problem, and Change) and the tools to monitor, respond, and optimize: ServiceNow, New Relic, and Splunk.
This is a permanent role , and we welcome applicants from Sydney . We work flexibly with a mix of work from home and the office.
About You
- Experience in DevOps, Site Reliability Engineering, or a related field
- Experience working on customer-facing platforms providing operational support (customer loyalty application being advantageous although not mandatory)
- Understanding and use of IT Service Operations processes (Incident, Problem, and Change) and tools such as ServiceNow
- Experience with monitoring tools and relevant search queries for detailed analysis:
- Splunk (2+ years hands-on experience creating alerts and dashboards, troubleshooting logs to investigate issues, and REGEX Splunk SQLs & ad-hoc Splunk data extract)
- New Relic / App Dynamics / Dynatrace (1+ years hands-on experience including configuring synthetics monitoring, alert policies, alert conditions, dashboard)
- Postman / Insomnia
- GitHub / Bamboo
- SQL skills (PostgreSQL)
- Familiarity with modern front-end build pipelines and tools (Bamboo, Docker, Rancher)
- Understanding of authentication and authorization technologies e.g. Okta, Auth0
- Knowledge in implementing continuous improvement and recommendations for best practice and containerized architecture and applications (Kubernetes)
- Bachelor’s degree in Computer Science, Engineering, or a related field
Applications close Sunday 29 Sept at 11:59pm AEST.
ABOUT US
IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts, and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament, and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures, and passions. We expand careers, genuinely connect with the community, lead with a powerful purpose, and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience, and create meaningful change.
We're passionate about social issues, walk the talk on sustainability, and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment, and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.
All this shows up in what we offer:
- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Welcome Back cash bonus when returning from parental leave
- A certified Family Inclusive Workplace TM
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