Global Talent Management Team
BHG, we bring together a team of experienced management consultants and professionals with extensive practical experience in multinational enterprises. Our mission is to empower individuals, teams, and organizations with the tools and knowledge to innovate and improve.
The Role
You will be responsible for :
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching and performance managing the customer service team.
- Planning and implementing integrated CRM initiatives to deliver business objectives.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Ensuring the correctness of customer data and drive any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Acting as the main internal contact person for requests/issues pertaining to CRM.
- Managing a team of 11-50 people.
Ideal Profile
- You have at least 1 year experience within a CRM Manager or Customer Service role, ideally within the Consulting industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong mentor and coach who can build high performing teams
What's on Offer?
- Fantastic work culture
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits