Internal Communications and Engagement Business Partner
Location: Haywards Heath or Manchester
Salary: £44,000 to £48,000 depending on experience
Department: People JFG
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Are you passionate about driving employee engagement and encouraging effective communication within a business? Internal communication plays a crucial role in driving employee engagement and culture, that’s why we are seeking a talented Internal Communications & Engagement Business Partner to join our People team in either Salford Quays, Manchester or Haywards Heath, West Sussex .
As a trusted subject matter expert, you’ll be responsible for supporting our Internal Communications and Engagement Manager, strategically partnering with business pillars in the delivery of our internal communications, wider engagement and culture plans. You’ll ultimately be making colleagues feel informed, heard, seen, engaged and motivated by supercharging communication to maximise our colleague experience.
You’ll also take charge of the day-to-day ownership of our internal communications function and support the ever-evolving colleague experience, whilst enabling and leading a team to collectively deliver benefits to help us reach our ambitious goals.
You'll be a great fit for the role if you have these skills:
- Effective Writing: Craft clear and compelling messages for various internal communication channels.
- Listening: Actively receive and respond to spoken messages, ensuring employees feel heard and included in conversations.
- Strategic Thinking: A creative mindset for problem-solving and shaping positive change within the company.
- Confidence: Building trusted working relationships with stakeholders at all levels.
We're big on working flexibly - you'll spend most of your time working from home with a day in the office each week. But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.
Job responsibilities:
- Deputise for the Internal Communications and Engagement Manager, ensuring that business goals and initiatives are met in line with our Strategy on a Page and our values.
- Lead a team of Internal Communication and Engagement colleagues to meet the team and company objectives, managing their day-to-day colleague experience and supporting them with development and career coaching.
- Support the creation and ongoing implementation of the overall communication and engagement strategies, including partnering with key areas of the organisation to help drive engagement, educate and inspire colleagues.
- Build a network across the Group and externally to influence and advise to help maximise the team’s successes whilst planning and prioritising resources.
- Lead, create and deliver comprehensive and dynamic engagement plans by supporting core communications with digital and physical collateral.
- Write, edit and proof copy across all channels, ensuring that it’s appropriate for the channel and in line with our brand and tone of voice.
- Lead and support with planning and managing internal events, including both company-wide and regional events that support the overall communication plans and product launches.
- You will also deliver on a range of projects and initiatives, both in a lead role and supporting other teams.
- Manage relationships with local community partners across all our business locations.
- Any other reasonable duties as required.
Experience & knowledge:
- Extensive experience in an internal communication role with a proven track record of business partnering.
- Significant experience of working with Senior Leadership Teams, to establish and build relationships with key stakeholders at all levels.
- Proven experience in creating and delivering engagement plans.
- Knowledge of the Financial Services Industry is desirable.
- Good understanding of Adobe Creative Suite and working knowledge of SharePoint.
Skills & Qualifications :
- Excellent creative written and spoken skills.
- First-class drafting, proof-reading and editing skills, with strong attention to detail.
- Ability to influence and challenge at all levels.
- Highly organised and proactive.
- Strong analytical skills.
- Creative thinker and problem solver.
Behaviours:
- Enthusiasm, can-do attitude and willingness to take on new challenges.
- Collaborative approach, working as one team with the wider internal communications team.
- A strong relationship builder who can manage partnerships at all levels.
What can we do for you?
We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. Our workplaces are energetic, inspirational, and supportive.
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