Overview
Account Manager
Reporting to: Account Director / Senior Account Director
Location : UK hybrid office based (London or Manchester)
About HCG :
The Healthcare Consultancy Group (HCG) is powered by a fusion of science, creativity, and digital—all catalyzed by a culture of curiosity and innovation. We work to accelerate product understanding and acceptance, bringing clients’ medicines closer to the patients who need them.With the expertise of our exceptional teams, HCG shapes complex science into compelling scientific stories that change mindsets and behaviors. We use the latest technologies to reach audiences with personalized content that fits their preferences and meets them exactly where they are. We lead in bringing innovative approaches from across industries to engage clients and their customers in cutting-edge ways.We are recognized leaders in medical communications. Our awards span creative, digital, HCP engagement, innovation, culture, and purpose. This is all thanks to our brilliant people, who are at the center of everything we do. We are forward-thinking individuals who believe in each other. Diversity is our strength, flexibility our fuel. We grow as individuals. We grow together. At HCG, every voice is valued, and everyone belongs.
About the Role:
Account Managers are the driving force behind our project delivery and responsible for the wellbeing of entire client accounts, or large parts of a major account. This includes managing a large portfolio of projects, ensuring that they are delivered on schedule, within budget and to the required specifications.
Account Managers ensure that a complete brief is taken for all projects, and that all details are communicated to relevant stakeholders (both internally and externally), driving the day-to-day management of projects to successful completion.
Key Responsibilities:
Communication
- Ensure clarity in all written and verbal communications, including the ability to adapt tone and approach to suit the situation; e.g. client communication vs internal communication
- Take the lead on day-to-day client communication, including preparing call agendas, leading status calls and writing contact reports for internal and external distribution
Project Delivery
- Collaborate with senior team members and departments to manage project resources, ensuring adherence to SOPs.
- Ensure high-quality project delivery on time and within budget, maintaining quality control.
- Oversee project completion, schedule team meetings, and brief teams on time and quality expectations.
- Attend weekly account team meetings and drive the agenda.
- Complete client contact reports with minimal supervision.
- Execute projects independently, adhering to internal processes.
- Participate in quality assurance through medical and marketing reviews.
- Prioritize tasks and ensure quality deliverables meet required standards.
- Brief stakeholders on involvement and manage multiple accounts effectively.
- Adapt to changing situations and prioritize urgent client requests.
- Enter time and submit expenses by set deadlines.
Strategic mindset
- Understand and internally discuss client strategy and/or objectives
- Demonstrate knowledge of the global healthcare market and relevant medical communication programs.
Business Development
- Assist in new business pitches and presentations, including research and scheduling.
- Identify and develop organic business opportunities with existing clients.
Collaboration and Building Relationships
- Independently nurture client relationships for long-term benefit and enhance the company’s reputation.
- Mentor junior team members to maintain high project and account management standards.
- Provide direction and delegate tasks to junior team members for growth and knowledge transfer.
- If required, lead on resolving interdepartmental relationship issues and conflicts.
Financial Acumen
- Correctly use financial tools to keep the team up to date on key financial trackers
- Develop client budgets, scopes of work and estimates when needed (with minimal revision)
- Manage client account potential to meet and exceed the annual forecast, working closely with senior team members and the business development team as required
Skills and Experience:
Essential
- Educated to degree level in a relevant science/communications/marketing subject or 2 years’ previous account management experience in a similar role
- Proficient in Microsoft Office
Desirable
- Previous experience in a medical communications agency would be highly advantageous
- Ability to travel internationally
- Demonstrable multitasking ability
The Healthcare Consultancy Group is an Equal Opportunity Employer. We welcome all applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.
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