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Key Account Manager - Lexology Pro
Department: Commercial
Employment Type: Full Time
Location: London
Reporting To: Head of Account Management
Description
Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees.
Key Responsibilities
- Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling.
- Initiate, scope and manage projects to increase sales yield levels and revenue.
- Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value.
- Development and implementation of client sales plans for products and territories to meet your sales targets.
- Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products.
- Develop strong relationships with existing customers at conferences and product demonstrations.
- Lead the creation of proposals and sales pitches for new products.
- Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.
- Ensuring your clients have signed contracts and orders are processed in accordance with GDPR regulations.
Skills Knowledge and Expertise
- 3+ years of B2B Account Management experience using a defined sales methodology.
- Excellent interpersonal, verbal, and written communication.
- Knowledge of account-based marketing and managing highly targeted campaigns.
- Experience in managing multi-stakeholder sales and negotiating contract/procurement processes.
- Organised, detail-oriented with the ability to forecast and report on team performance.
- Highly proficient in CRM systems/reporting. Experience with Salesforce is preferred.
- Working knowledge of the legal industry.
- Sales motivated, team-focused attitude, and willingness to collaborate with peers, product management, and internal key constituents at the firm.
- Excellent negotiation and communication skills, in particular a highly professional telephone manner.
- Self-motivated and driven to achieve targets.
- International outlook.
- Ability to work to targets and showcase resilience in challenging situations.
- Role model organisational values to more junior members of the team, mentor and develop/train.
- Proven track record of sales performance and hitting targets.
- Knowledge of the legal sector or professional services is desirable.
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:
Start of employment:
- Eye Care.
- Employee Assistance Programme.
- A day off for your birthday.
After 3 months employment:
- Pension (4% employer contribution and 4% employee contribution).
- Cycle to Work scheme.
- Season ticket loan.
- GBP 350 annual wellbeing allowance to contribute to gym membership & fitness classes.
After 4 months and 1 year's service:
- Life assurance after 4 months.
- Private healthcare after 1 year's service.
Additional Perks:
- Company socials e.g., Christmas and Summer parties.
- Access to Employee Affinity Networks.
- Mentoring scheme.
- Volunteering Day.
- Mortgage Advice.
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