The mission of the Institute for Family Health is to provide high quality, patient-centered primary health care in communities historically neglected due to racism and poverty, regardless of patients’ ability to pay. We know it is necessary to leverage heath information technology to achieve our mission. We are early adopters — The Institute first implemented Epic over 20 years ago and we have been on the leading edge ever since.
The Practice Management Technology team prides itself on delivering a high-quality experience for our user community. Our Electronic Health Record ranks in the top 90% for overall satisfaction of all health care organizations participating in the KLAS Arch collaborative. When you join our 30-person team, you will get to know the entire team supporting the electronic health record. Because we are a smaller team, each team member has the opportunity to support a wide range of projects and organizational initiatives. You will have no shortage of professional development opportunities.
MUST RESIDE IN ONE OF THE FOLLOWING STATES: NY, NJ, CT, DC, FL, GA, IL, NC, OH, OR, PA, TN or VA
SUMMARY:
The position of Epic Analyst requires an individual that possesses functional knowledge and skills in EPIC products that are used to conduct clinical operations. The Epic Analyst will be responsible for workflow analysis, building, training, troubleshooting, go-live and post go-live support and optimization. This position will provide guidance in the development of end user requests; perform maintenance, as well as troubleshoot the Epic applications. The candidate will participate in new development projects and system upgrades. This position requires that the candidate have strong problem solving abilities, communication skills, be self-motivated and able to work both independently as well as with the team. The candidate will operate as a bridge between the users, patients, and the rest of the support team. The candidate will be required to provide assistance, training, and mentoring to other members of the group. Periodic travel between Manhattan and New Paltz will be required.
RESPONSIBILITIES:
- Participates in meetings with customers and stakeholders to identify issues with current systems and to gather requests/requirements for new systems.
- Recommends and designs technology solutions to business problems.
- Utilizes online resources to learn about new functionality; how to implement/troubleshoot functionality; and monitor conversations amongst other customers.
- Participates in meetings with vendors to troubleshoot Electronic Health Record issues and to gather requirements/recommendations for functionality.
- Participates in or leads the development of high quality systems and projects using independent decision making and with minimal direction from management.
- Creates, reviews, and executes system wide test plans and analyzes the results.
- Evaluates new releases of the Electronic Health Record System and recommends which new features to implement.
- Tests new releases of the system, this includes pre and post upgrade testing and informing about system changes
- Respond to end user questions, problems and requests and provides 24/7 secondary support as part of team rotation.
- Develops and executes system wide test plans and analyzes the results
- Meets with team members, Epic technical service representative, and external partners on a regular basis
- Superior design, development, testing, project management, customer service skills.
- Full lifecycle Implementation experience including ability to build, monitor, document and revise project plans.
- Possess proven ability to lead projects and project teams, including training and monitoring performance.
- Has proven ability to accurately assess and create estimates for large complex projects with consideration of all system impacts.
- Demonstrates abilities at communicating effectively with customers and developing solutions to customer problems under high-pressure situations with tight time frames.
- Collaborative working style with the ability to work across different organizations, personalities and establish an atmosphere of trust.
- Ability to work independently, multitask, prioritize, adapt to change, attention to detail.
- Required to complete and pass EPIC Certifications as needed.
- Ability to learn and apply new technologies rapidly; must have an in-depth understanding of the health care industry and the companies’ product offerings.
- Continuously helps to improve the organization’s products and processes.
- BA degree in Computer Science required or equivalent experience in business systems/data analysis, software design, development, and project management tasks. (Experience or alternative degree may be considered in lieu of required education
- Basic computer and internet navigational skills
- Familiarity with Microsoft applications (Windows, Word, Excel, Outlook)
- Epic Cadence and Prelude Certification, required
- Certification in one or more Epic Applications preferred
- 5 plus years of related experience (7 years if Bachelor’s degree not present)
Equal Employment Opportunity/Affirmative Action:
The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
Please visit www.Institute.org for more information.
