SUMMARY: Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work. Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.
JOB DUTIES- Plans, directs, supervises, and evaluates work flow.
- Coordinates work activities to achieve the volume expected to meet operational requirements.
- Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures.
- May approve special price concessions, quotes, bid allowances, or adjustments.
- May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE- Typically requires a bachelor's degree
- Three (3) to five (5) years of related experience or the equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES- Leadership, communication, relationship and people management skills required
- Analytical and mathematic skills required
- Financial acumen required
- Reliability, organization and attention to detail required
PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
