Help Desk - Helpdesk Technician (Sr.)

Quadrant Inc • West Falls Church, Virginia, United States • 1d ago

Job ID: 24-04350

Senior Helpdesk Technician
Rosslyn, VA
Pay From: $42/Hr

MUST:
Must have an Active Secret Clearance
Experienced Senior Helpdesk Technician
Must have an active Security+
Must have at least one of the following Current Microsoft certifications: Managing modern desktops, Endpoint administrator, Modern Desktop administrator, or Azure Virtual Desktop specialty
5+ years of directly related experience.
Experience with on-premise and cloud-based Microsoft products such as Azure, Server 2019, Windows 10 & 11, Intune, Endpoint Manager, etc.
Experience with Active Directory and creation/management of end user accounts
Experience with building and maintaining
Excellent analytical and problem-solving skills.
Experience with Microsoft 365
Data center experience is a plus
Federal government experience is mandatory
Excellent customer service, problem-solving and communication skills
Ability to work independently and in a team environment
Strong attention to detail and ability to multitask
Ability to sit at a computer workstation for extended periods of time.
Ability to lift/carry sizeable objects from server rooms to workstation for maintenance
BS/BA in Information Systems/Computer Science/related field or 5 years minimum relevant professional and technical experience.

DUTIES:
Provide technical support: Respond to help desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
Maintain and update systems: Ensure that software and operating systems are up to date and free from bugs and malware.
Diagnose and repair hardware issues: Identify hardware problems and making necessary repairs, such as replacing hard drives, motherboards, and memory.
Configure and manage user and system accounts: Create, manage, and trouble shoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365.
Provide training: May provide training and support to employees on how to use hardware and software effectively.
Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
Maintain inventory: Maintain an inventory of all hardware and software assets and ensuring that they are up to date.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.