Who we are:

Access Partnership makes innovative technology work for the world.

We’re tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase.

Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment.

Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success.

We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably.

Through the powerful partnership of transformative technology and purposeful policy, we’re creating a world where people everywhere can benefit from innovation.

The Team:

You will report directly to our Chief People Officer who oversees our People and Operations functions. Our diverse, global teams utilise deep subject-matter expertise to assist clients navigate complex regulatory challenges and optimise technology policies, to fuel growth. Our dedicated team of Operations professionals is responsible for keeping our practices operating smoothly in 200+ markets around the world. Sometimes working behind the scenes, sometimes front-and-centre of a company-wide initiative, they are always implementing strategies that drive key business successes.

What you’ll do:

Operational Management: Lead and oversee our PMO team, ensuring they are supporting the strategic objectives of our company with streamlined and efficient processes and workflows. Drive operational excellence and effectiveness across our end-to-end client process.
Resource Management: Oversee resource planning, allocation, and utilisation to maximise operational efficiency. Ensure that projects are staffed appropriately and that resources are deployed effectively to meet client and company objectives.
Process Design: Design and optimise business processes to enhance efficiency, productivity, and quality. Implement best practices in process management to drive consistent and measurable outcomes. Foster a culture of continuous improvement that supports client centric goals.
Transformation Leadership: Lead transformation projects, guiding stakeholders through the process of organisational change. Be a leading voice in change management initiatives, working collaboratively across the business to ensure initiatives are embedded successfully.
People Leadership: Inspire, mentor, and lead a diverse team of professionals. Cultivate a high-performance culture, ensuring talent development and team engagement are prioritised.

What you’ll need:

Operational management experience within a professional services, consulting or digital agency environment.
Experience leading change and transformation programmes from design through implementation and BAU, in particular, supporting a business, your team and colleagues through the change management process.
Experience overseeing strategic workforce planning, skills mapping and project resourcing to ensure we have the best people on projects.
As comfortable operating in a hands-on capacity, rolling your sleeves up and diving deep into process design as you are steering the team.
Adept at using relevant data and metrics to report to internal stakeholders and our leadership team on key indicators such as utilisation, capacity and profitability.
An ability to collaborate effectively with sales and growth stakeholders to align on new business opportunity scoping and provisional staffing.
Demonstrated People Leadership experience, comfortable leading Senior Managers and recruiting, retaining and leading your team.

What we offer you:
We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote.

Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies.

We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.

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Access Partnership

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Operations Director People and Operations · London · Hybrid Remote