APN Software Services, Inc.

<p>Title: Respiratory Therapy / Clinical Support Representative</p><p>Location: Murrysville, PA</p><p>Duration: 11 months</p><p>No. of positions: 1</p><p>&nbsp;</p><p><strong>Description:</strong></p><p><strong><u>Hybrid role in Murrysville, PA. Workers can expect to be onsite ~20% of the time. 2-3 week training period upon starting at the Murrysville, PA location.</u></strong></p><p>&nbsp;</p><p><strong>Job Description</strong></p><p>&nbsp;</p><p><strong>OUTCOMES:</strong></p><p><strong>&nbsp;</strong></p><p><strong>The Clinical Support Representative, Project UNO has the primary responsibilities within the call center of:</strong></p><p>o Responding to remediated patient product inquiries via telephone or in written communication via internet-based email.</p><p>o Possesses interpersonal skills and technical/clinical product knowledge and expertise which are critical to responding to daily patient-centric activities.</p><p>o Troubleshooting problems with malfunctioning electro/mechanical equipment.</p><p>o Ability to interact on a professional level with patients/caregivers concerning remediated devices.</p><p>o Documents all patient interactions following the assigned Quality System Procedures.</p><p>o Reports all quality product failure claims per approved process.</p><p>o Willingness and ability to work in a warehouse environment setting PAP devices that will be shipped to patients.</p><p>&nbsp;</p><p><strong>BEHAVIORS:</strong></p><p><strong>The successful candidate will:</strong></p><p>- Demonstrate Conflict Management, Timely Decision Making, Process and Time Management Skills.</p><p>- Display Exceptional Troubleshooting Skills</p><p>- Show a Willingness to take on Stretch Assignments</p><p>- Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.</p><p>- Demonstrate the ability to follow simple and complex work instructions; actively listen to directions and perform tasks with little additional follow-up or direction.</p><p>- Ability to deal with multiple tasks and conflicting priorities</p><p>- An action/problem solving orientation including independent thought process and independent learning</p><p>- Maintain Clinical Skills and Certifications</p><p>- Outstanding Interpersonal skills</p><p>- Exceptional Organizational Skills</p><p>- Critical Analysis and Problem Solving</p><p>&nbsp;</p><p><strong>EDUCATION:</strong></p><p><strong>This position requires:</strong></p><p>- A.S or B.S in Respiratory Therapy from an Accredited Respiratory Therapy Program</p><p>- Current RRT or CRT</p><p>- Current license in Respiratory Therapy</p><p>- Advanced Computer Skills</p><p><strong>&nbsp;</strong></p><p><strong>EXPERIENCE:</strong></p><p><strong>A successful candidate will have:</strong></p><p>- A minimum of 2 years of appropriate Clinical experience in Hospital and/or Homecare Clinical Setting is preferred</p><p>- Understanding of CPAP/BIPAP devices preferred</p><p>- Professional phone skills and Customer Service Skills highly desired.</p><p>- Experience with use of software including Microsoft Office, Word, Excel preferred</p><p>- SAP experience highly desired</p><p>- Experience in the medical device industry preferred, but not required.</p><p>&nbsp;</p><p><strong>PROFESSIONALOTHER REQUIREMENTS:</strong></p><p>- This position performs in a standard call center environment which includes rotating shift requirements.</p><p>- The Project UNO RT Recall Line is open 8am to 5pm EST. Successful candidates rotate through working two shifts (8am to 4pm and/or 9am to 5pm) on the phone.</p><p>- Candidate may also be required to work in our warehouse facility setting PAP devices that will be shipped to patients.</p><p>- Candidate must be able to be on their feet for several hours a day (warehouse work) and be able to lift/carry 15 lbs.</p><p>- This position also requires a demonstrated proficiency in use of standard office equipment – including computers.</p><p>- EOE/AA</p>