About Children First:

Children First is a Child and Adolescent Mental Health Service located across Delhi and Gurgaon.

We have been providing ethical, effective, and holistic solutions for children and adolescents until 25 years for over a decade.

Our team is led by Dr Amit Sen, Dr Shelja Sen and Dr Kavita Arora, who have deep expertise and

extensive experience in the child and adolescent mental health space.

Over the years they were joined by some of the most committed, empathetic, and skilled

professionals, building a multidisciplinary team, which continues to grow.

About Neurodiversity Hub Services

Neurodiversity refers to the different ways a brain processes information. Neurodivergent children

could face difficulty with communication, social interaction, learning or sensory processing. These

differences can signify conditions like Autism Spectrum conditions, ADHD, Dyslexia, and Dyspraxia,

among others. We understand how difficult it can be for children and caregivers to navigate

challenges and cater to their unique needs. The Neurodiversity Hub at Children First aims to provide

services that help identify and profile these divergences among children and youth by providing

standardised and comprehensive assessments, as well as by offering skill-building modules,

workshops and programs to support these needs.

About the Role

As a coordinator, you will oversee the coordination of our neurodevelopmental assessment services across our centres in Delhi and Gurgaon. This role involves managing assessment schedules, coordinating with multidisciplinary teams, providing support to families throughout the assessment process and ensuring excellent client service at each step of the assessment process.

This is a full-time in-office role based in Delhi-NCR

Monday to Saturday with the ability to work across our Delhi and Gurgaon centres

Responsibilities

● Coordinate and oversee the daily operations like attending client calls on explaining

assessment offerings, meeting clients in person, managing bookings, coordinating

appointments with clients and clinicians, maintaining trackers, etc.

● Provide information and support to families throughout the assessment process and act as

the point of contact for client feedback, grievances and escalations.

● Ensuring that clinician reports are delivered timely and with confidentiality to the parents

● Ensure timely and efficient communication over email, calls, and WhatsApp with families

regarding appointment details and maintain required documentation.

● Coordinate with multidisciplinary teams including clinical team, front desk, finance, product,

and business for smooth delivery of the assessment program.

● Monitor program activities and make adjustments as necessary to ensure high client and

clinician satisfaction.

● Address any concerns or questions from families and provide guidance on next steps

post-assessment.

● Prepare monthly reports and analyse data to identify areas for improvement.

● Provide training and support for new launches as necessary.

Qualifications

1. Essential: Bachelor’s degree in any field. Desirable: qualification in healthcare management

2. 4-6 years of experience in program coordination, especially in a client-facing environment

Skills and Qualities

1. Excellent communication and interpersonal skills with fluency in both English and Hindi.

2. Excellent organisational skills, with the ability to use Excel and work with data.

3. Empathy and patience when working with children and families.

4. High awareness and willingness to work in the Mental Health space.

5. Ability to work collaboratively in a multidisciplinary team environment.

6. Proficiency in using electronic health records and other administrative software.

7. Proactive and solution-oriented approach to problem-solving.

8. Responsive in terms of time- ability to keep to targeted timelines.

Children First Mental Health Institute Pvt. Ltd.

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