The Health and Welfare Council of Long Island (HWCLI) is a private, not for profit, health and human services planning, research/public education and advocacy organization that serves as the umbrella for public and non-profit agencies serving Long Island's poor and vulnerable individuals and families.

The Health Equity Alliance of Long Island (HEALI) is Long Island's Social Care Network (SCN) of community-based organizations (CBOs) and healthcare providers building a person centric model that integrates healthcare, social care, and behavioral health care. HWCLI is the lead entity for the HEALI Social Care Network. The SCN brings together social service and health care providers from across Nassau and Suffolk counties through identification, care coordination, integration, and provision of tailored funding to provide enhanced healthcare equity.

JOB ANNOUNCEMENT: Community Health Worker
HWCLI seeks an energetic, passionate, and socially conscious individual to support HWCLI's mission by supporting the overall HWCLI's expanded resource and service navigation responsibilities as the lead of the Social Care Network under the 1115 Medicaid Waiver. Reporting to the Director of Social Care and Navigation, the Community Health Worker position is a non-clinical role that will conduct health-related social needs screening, referral to appropriate services, and follow up with clients. Community Health Worker may directly help Medicaid members improve their health outcomes through resource linkages and follow- up. The Community Health Worker will document in Unite Us and any of the documentation system as required.

Responsibilities include:

Conduct screening and interviews with Medicaid members
Identification and verification of eligibility by utilization of appropriate screenings for clients
Verification of demographic information in the documentation platform and other program documentation systems
Confirmation of a client's desire to receive social care services
Consent documentation
Outreach client by virtual, telephonic means or in-person in care setting to perform screenings, establish resource needs, connect to those resources, and follow up to determine if need is met
Utilize Unite Us to complete referrals and assist navigating to the appropriate health and social care services - either existing federal, state, or local social care infrastructures or social care services covered by the waiver
Develop care plan for clients based eligibility of services and identification of needs
Adhere to standards for completion of appropriate screenings with initial assessment screening and follow up screenings or surveys within set timeframes
Monitor status and progress of referrals of clients to ensure service is provided
Receive and process referrals from various sources related to health-related social needs (on platform and off-platform referrals)
Efficiently and effectively review all referral resources such as calls/emails/lists identified for assistance in a set timeframe
Identify barriers to referred services, intervene as necessary on behalf of the members
Provide support on challenging referrals
Provide information of access and coordination of resources
Provide culturally appropriate social care education and information
Meet monthly productivity and role expectations
Performs all other duties as assigned

Qualifications and Experience:

High school diploma or GED required
2-3 years of relevant work experience
Experience in the community health care setting. Experience as a health coach and/or community health care worker and/or patient navigator.
Valid Drivers License preferred and reliable transportation
Bilingual preferred

Knowledge, Skills, and Abilities

Computer skills required including various office software and the internet; experience with MS Office software preferred
Knowledge of state and federal benefits system
Demonstrated ability to communicate effectively verbally and in writing with people of different cultural and socioeconomic backgrounds
Ability to complete required trainings and additional certifications or trainings as assigned
Organizational and time management skills
Ability to prioritize and demonstrate flexibility in day-to-day functions
Ability to work in a high demand role due to multiple calls daily. Sensitivity to diversity of cultures, language barriers, health literacy, and educational levels
Ability to respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Ability to shift strategy or approach in response to the demands of a situation

Benefits:

Salary range: $55,000- $60,000/year.
Employer-paid health insurance for single individuals
Retirement plan with Employer match after 1-year, flexible spending accounts, disability insurance, paid time-off
Hybrid work environment, ability to travel to office and local partners required
Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity
Schedule: Monday - Friday, nights/weekends as needed.

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Health and Welfare Council of Long Island

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Community Health Worker