As one of Australasia’s largest and most trusted consumer electronics retailers, JB Hi-Fi, with over 200 stores and 13,000 employees, is known for offering a vast range of consumer electronics, unbeatable prices, and exemplary service. This role exists to interpret and analyze customer and marketing data to enhance customer experiences and optimize business decisions.

In this role you can expect to have the responsibilities:

Produce and analyze customer and marketing campaign data.
Provide actionable insights for decision-making.
Optimize membership program and campaign performance.
Identify audiences and provide segments for personalized marketing.
Monitor KPIs related to customer behavior and metrics.
Track and report on membership program and campaign performance.
Conduct deep dive customer analysis for insights and recommendations.
Collaborate with teams to extract and present data clearly.
Administer user access and data management in marketing platforms.
Maintain data governance requirements.

This role comes with the following benefits:

Supportive and inclusive team environment.
Generous team member discounts at The Good Guys and JB Hi-Fi.
Exposure to ongoing training and development opportunities.
Long-term career opportunities within the JB Hi-Fi/The Good Guys group.

This role requires you to have:

Degree in Marketing, Business, Statistics, or related field.
Experience in data analysis, preferably in Customer Insights or Marketing Analytics.
Advanced SQL skills.
Hands-on experience with large data sets analysis.
Ability to present insights using visual storytelling techniques.
Experience with Customer Data Platforms (CDP).
Experience collaborating with Data Analytic teams.
Proficiency with Data Analytic Platforms and visualization tools (Power BI).

You would benefit from having:

JB Hi-Fi is an equal opportunity employer committed to diversity and inclusion, and supports community efforts through employee matching programs.

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