QUALIFICATIONS
• Bachelor's degree in Business Management, Marketing, or a related field.
• At least 3 years of relevant work experience in Quality Control/Assurance or a similar field as the Supervisor preferred.
• Strong experience in E-Commerce or Logistics.

KNOWLEDGE, SKILLS, & ABILITIES
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Keen to details.
• Ability to handle multiple projects simultaneously and work under pressure.
• Strong organization and project management skills.
• Proficient in Microsoft Office and relevant software.
• Team management.

DUTIES AND RESPONSIBILITIES
• Possesses complete knowledge and understanding of the company system.
• Ability to work and follow company SOP.
• Inspects and documents daily received items of the branch.
• Inspect and physically document daily delivery of items to avoid delayed transactions and to detect lost packages.
• Inspect transactions to determine if branches violated J&T Express SOP.
• Checks and investigates cases regularly.
• Coordinate with Customer Service about their concerns and provide complete and accurate information based on J&T SOP.
• Propose recommendations for enhancement of company SOP.
• Monitors regional/area QC performance and daily reports.
• Communicate with all the QCs from different regions.
• Analyst data and provide an improvement plan.
• Manage, improve, and help with pushing the teamwork.
• Communicate with other teams to solve problems.

PH Global Jet Express Inc. Call Center

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