Quest Diagnostics

The Quest Diagnostics differenceBringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.

The Quest Way

Taken together, Purpose, Strategy, and Culture comprise The Quest Way, our fresh approach to how we work together to achieve our goals as a company.

Every year, Quest serves 1 in 3 adult Americans and half the physicians and hospitals in the US, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

PURPOSE is why we exist in the world, our unique reason for being

Working together to create a healthier world, one life at a time

STRATEGY is how we grow by helping people make the best decisions to improve health by providing high-quality and affordable diagnostic testing insights and services using our scale and extensive reach

CULTURE, or how we work, is powered by the 5Cs 

Customer first

Every decision we make starts with a patient or customer in mind. The quality of our work is vital because the answers we deliver are a matter of life.

Care

We are in the healthcare business, with care at the core of everything we do. We do the right thing with empathy, integrity, and respect to show each patient, customer, and colleague they matter.

Collaboration

Creating a healthier world is a monumental task. We work as a team, internally across departments and externally throughout the healthcare ecosystem and in the communities where we live and work.

Continuous improvement

Delivering superior quality requires intention and innovation. We commit to being better today than yesterday and even better tomorrow.

Curiosity

We are constant learners. To do our jobs, we must be relentlessly curious, because that is what it takes to move healthcare forward.

Our promise: Action from Insight

As the world’s leading provider of diagnostic information services, Quest Diagnostics and all our employees are committed to The Quest Way, sharing our purpose, strategy, and culture—through working every day to uncover important insights about your health. We’re dedicated to providing actionable results that empower you with the information you need to make your healthcare decisions count through:

• Discovering new ways to screen for, prevent, diagnose, and monitor disease
• Making it faster and easier for consumers, patients, doctors, and hospitals to access lab tests and data when they need it
• Ensuring patients obtain the services and care they need when they need it
• Working collaboratively to make communities healthier through increasing access and affordability to testing.