Overview

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent.

The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we would like to speak with you!

ESSENTIAL FUNCTIONS:

Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
Maintain the highest level of associate/guest relations
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
Resolve guest issues and ensure follow-up as needed with the guest and applicable department
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Perform reservation functions including entering and updating group files
Attend departmental stand-up meetings on an as needed basis
Assist in keeping the front desk area clean, stocked, and organized
Assist with room deliveries or guest/visitor requests on an as needed basis
Maintain a positive and collaborative working relationship with front office associates and all departments
Enthusiastically collecting guest feedback and communicate to appropriate leader
Complete additional tasks as assigned by Supervisors or Director

Responsibilities

At least 1 year of previous experience in a front desk role at a hotel or resort required Ability to be friendly and engaging with all guests, visitors and fellow associates required Strong communication skills required Excellent computer skills required Excellent listening skills required Ability to handle multiple tasks efficiently required Knowledge of MS Office is required Ability to learn computer systems quickly strongly preferred Ability to work well under pressure in a fast-paced environment Ability to walk and stand for extended periods of time required Ability to reach, crouch, bend, push/pull throughout duration of shift Ability to lift up to 30 lbs.

$500.00 Sign-On Bonus: $250.00 payable in first paycheck and $250.00 after 90 days in good standing.

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The Equinox Resort

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