<div><div><div><p id= isPasted ><strong>Our Company</strong></p><p>More than a utility company, Unitil provides energy for life.</p><p> </p><p>Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.</p><p> </p><p>Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.</p><p> </p><p><strong>Take advantage of a comprehensive benefits package.</strong></p><p><strong> </strong></p><p>Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company- paid holidays, a, robust, highly competitive retirement plan and educational assistance.</p><p> </p><p>*Note: Benefit offerings may differ between union and non-union employee groups</p><p><strong>Position Purpose</strong></p><p><br></p><p><strong>Principal Accountabilities</strong></p><table border= 1 cellspacing= 0 cellpadding= 0 ><tbody><tr><td valign= top style= width: 11.7326%; ><p>% Time</p></td><td valign= top style= width: 88.2674%; ><p>End Results</p></td></tr><tr><td valign= top style= width: 11.7326%; ><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p>60%</p></td><td valign= top style= width: 88.2674%; ><p>Consistent with Unitil’s mission and strategic objectives, retain, secure, and grow retail revenues by</p><p>creating and exploiting opportunities to market gas and the company’s other energy related products and services to assigned market sectors.</p><ul><li>Qualify and process new leads that arrive by email and through our dedicated 888 4UNITIL sales phone line; making and receiving telephone calls throughout the day while performing other activities</li><li>Manage leads by tracking and following up, making return telephone calls and sending emails to new sales prospects as well as daily follow-ups on previously contacted leads</li><li>Determine new customer requirements and expectations in order to recommend specific products and solutions, increase sales by means of cross-selling and up-selling</li><li>Process incoming data and add new leads according to defined procedures, capturing and maintaining accurate and complete information in the Company’s CRM tool and database system, logging all communications with customers and customer contacts</li></ul></td></tr></tbody></table> <table border= 1 cellspacing= 0 cellpadding= 0 ><tbody><tr><td valign= top style= width: 11.7326%; ><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p>30%</p></td><td valign= top style= width: 88.2674%; ><p>Work collaboratively with, and provide support to outside field sales and other members of the Customer Energy Solutions team to meet/exceed goals and to deliver an exceptional customer experience to customers and prospective customers.</p><ul><li>Assist with the development of sales proposals and other documents; generate contracts, financial analysis, and other customer communications</li><li>Provide exceptional customer service to existing and new customers; respond to general inquiries and requests for information, supply customers with answers to questions or direct them to the correct resource</li><li>Develop and maintain an in-depth understanding of all aspects of the company’s product and</li></ul><p>service offerings, industry trends, company policies and procedures</p><ul><li>Provide administrative and research assistance, assist in mass mailings, conferences, trade shows, trade ally meetings and marketing efforts as required</li><li>Occasionally set appointments for site evaluation by field sales representatives</li><li>Always represent the company in a professional manner</li><li>Support the coordination and communication of Energy Efficiency programs to assigned customer segments</li><li>Perform other various duties as assigned or required to help the team attain its goals</li></ul></td></tr><tr><td valign= top style= width: 11.7326%; ><p>10%</p></td><td valign= top style= width: 88.2674%; ><p>Demonstrates continuously that she/he supports both the Corporate Mission and the Department’s</p><p>Mission through actions that are consistent with Unitil Core Principles:</p><ul><li>Respects fellow employees opinions and suggestions,</li><li>Works continuously both individually and as a team player to achieve goals,</li><li>Accepts ownership of his/her job; makes appropriate decisions in a timely manner; takes risks to achieve goals,</li><li>Communicates effectively and openly in a timely manner</li><li>Supports operations during storm restoration efforts and other system emergencies including; on- call duties to staff local EOCs, outage coordination and support for customer service as needed</li></ul></td></tr></tbody></table><p><strong> </strong></p><p><strong>Qualifications</strong></p><p><strong> </strong></p><p>Unitil is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</p><p><br></p><p><span style= color: rgb(184, 49, 47); ><strong>Last updated: 11/25/24</strong></span></p></div></div></div>