About Whitman-Walker

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 50 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

Whitman-Walker Health

As a federally qualified health center (FQHC), we offer integrated and affirming community-based health and wellness services to all with special expertise in LGBTQ and HIV care. We strive to respond to current and emerging healthcare needs within our communities.

Job Summary

Reporting to the CEO of Whitman-Walker Health and CEO of Whitman-Walker Health System, the Director of Human Resources is responsible for all aspects of human resources (HR), including talent acquisition, employee and labor relations, performance management, HRIS, total rewards (compensation and benefits), and compliance. The Director will assist and support the overall human resources strategic direction and planning and is responsible for the management of daily operations of the HR Team.

Core Whitman-Walker Primary Essential Duties:

Performs and behaves in accordance with Whitman-Walker's mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
Demonstrate excellent customer service by identifying and exceeding customer requirements.
Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
Demonstrate organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
Participate in organizational quality and performance improvement activities.

Role Specific Primary Essential Duties:

Responsible for all Human Resources functions, including Talent Acquisition and Retention, Employee Engagement, Total Rewards - Benefits and Compensation, Performance Management, Employee and Labor Relations, and HRIS.
Provides direction and oversight to the Human Resources Team and leadership for the department, including development of individual and departmental key metrics and goals, managing, coaching, and developing coaching staff, and aligning departmental performance to organizational goals, mission, and vision.
Develops and implements policies and procedures, implements process improvement, as well as workflows to support maximum efficiencies and a positive employee experience.
Ensures compliance with all aspects of federal and DC employment laws, including Title VII, EEO, FMLA, ADA, OSHA, and regulatory compliance, including compliance with the Collective Bargaining Agreement (CBA), and applicable laws governed by benefits and compensation.
Develops and maintains collaborative and effective working relationships with a variety of internal and external stakeholders, including union leaders, counsel, staff, and union representatives.

Strategic Leadership and Collaboration:

Partner with executive leadership to develop HR strategies that support business objectives and foster a high-performance culture.
Provide strategic guidance and recommendations on organizational design, workforce planning, and succession planning.
Collaborates with leadership to develop departmental performance metrics, performance, and behavioral standards, and gathers data to analyze and identify any gaps.

Talent Acquisition and Retention:

Develop and execute recruitment and retention strategies to attract and hire top talent across all levels and functions.
Oversee the implementation of effective sourcing methods, including online channels, networking, and other partnership recruitment opportunities.
Ensure a smooth and positive candidate experience throughout the recruitment and onboarding process and comply with all necessary reporting requirements.
Lead communication efforts related to HR initiatives, ensuring transparency and alignment across the organization.

Compensation and Benefits:

Leads the design, implementation, and administration of competitive compensation and benefits programs for health, welfare, retirement, and other voluntary and work-life benefits.
Conduct regular benchmarking and analysis to ensure the organization's benefits offerings remain attractive and competitive.

HR Information Systems (HRIS):

Oversee the maintenance and management of ADP systems to streamline HR processes and enhance data-driven decision-making.
Collaborate with IT to ensure a seamless transition for employee access, including onboarding, offboarding, and employee changes.

Employee and Labor Relations:

Manage, oversee, and respond to all employee and labor relations activities across the organization, and maintain productive relationships with key union representatives.
Collaborate with Whitman-Walker Executive Leadership and managers to establish the organization's collective bargaining strategy and participate in negotiation discussions.

Budget Responsibilities:

Responsible for monitoring and tracking all human resources expenditures.

Management Responsibilities:

Supervision of the People Services-HR Team.

Education and Experience Required:

Bachelor's degree in human resources, related field, or equivalent work experience required, Master's degree preferred.
PHR or SPHR, SHRM-SCP certification is strongly preferred.
A minimum of five to seven years of comparable human resources leadership is required, including experience in labor relations.
Prior experience in a healthcare setting is required.
Proven track record of developing and implementing successful HR strategies and initiatives.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.

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Whitman-Walker Health

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DIRECTOR OF HUMAN RESOURCES