JOB SUMMARY
A router is responsible for fielding incoming calls from drivers and customer service. Gathers and records delivery time information and delivery status on selected accounts. Routes orders for next day deliveries, along with assisting with other functions required of the transportation department.
RESPONSIBILITIES
- Administer the routing system by manually routing orders using RoadNet.
- Performing maintenance on the routing system.
- Set up new accounts for the routing system.
- Prints and sorts pick tickets for distribution to shippers.
- Preforms dispatching functions.
- Reconciles driver manifest.
QUALIFICATIONS
Education
Experience
- Minimum of 3 years’ experience in a transportation/warehouse environment.
Professional Skills
- Knowledge of delivery areas.
- Good communication skills
- Ability to multi-task
- Detail-oriented
- Must be able to use a computer terminal effectively, as well as other office equipment.
Physical Demand
- Regularly required to talk and hear.
- Ability to sit for extended periods.
- Must be able to perform data entry functions continuously.
DECISION-MAKING AUTHORITY
Most important decisions made fully independently:
- Routing of orders and trucks.
Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):
- All work regularly reviewed by the supervisor and manager.
