Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process. Dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatching them as requested by individual offices.
Minimum Education
- High School Diploma or equivalent.
Minimum Work Experience
- 2 years of experience in a customer service, retail, or other fast-based business environment.
- Prior call center experience preferred.
Required Skills, Knowledge, and Abilities
- Demonstrated excellent verbal communication skills including active listening.
- Demonstrated strong reading comprehension, spelling, and grammar skills.
- Ability to handle high call volume professionally, efficiently and confidentially.
- Good organization, prioritization skills and attention to detail
- Demonstrated ability to adapt swiftly to changing priorities.
- Demonstrated ability to remain calm during emergency situations.
- Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc)
Pay Range: $15.34 - $22.77
COMPETITIVE DIFFERENTIALS RATES
- $4.25 - Evenings
- $8.00 - Nights
- $4.75 - Weekends
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