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Job Summary
We are looking for a Counsel to join the Cable Legal Compliance team. The role will be responsible for providing strategic legal advice and counseling on consumer-facing issues, including telephone and email compliance, identity verification and authentication, consumer risk assessments (including credit screenings), and collection activities. In addition, the role will provide as-needed support for environmental, sustainability, and ESG-related matters and initiatives. This position involves regular interaction with Comcast's leadership and requires the ability to work with considerable autonomy. The successful candidate will be a highly skilled, law-firm- or government-trained lawyer with significant experience providing regulatory advice in the areas of consumer protection, consumer communications, and ESG-related matters. This is a front-line role for a confident, proactive, business-minded lawyer with excellent judgment and integrity who can work with colleagues across the organization to drive compliance with all applicable laws and company policies. The position reports to the Assistant Deputy General Counsel, who is the subject matter expert responsible for compliance with Consumer Laws.
Job Description
Core Responsibilities
- Provide guidance and advice to internal stakeholders (e.g., Finance, Digital Experience, Customer Experience Strategy & Operations, and Product teams) on consumer-facing regulatory matters, including compliance with the Telephone Consumer Protection Act ("TCPA"), CAN-SPAM Act, Fair Credit Reporting Act ("FCRA"), Fair Debt Collection Practices Act ("FDCPA"), Unfair and Deceptive Acts and/or Practices ("UDAAP") laws, and related state laws (collectively "Consumer Laws"). Identify potential risks for mitigation; remain current on relevant laws and regulations, guidelines, and best practices.
- Develop action plans to address risk and comply with new legal requirements in the Consumer Laws space. Translate legal requirements into functional business requirements and assist impacted teams with implementation.
- Maintain existing customer agreements and update as necessary to reflect changes in relevant laws, regulations, guidelines, and best practices.
- Update existing internal policies and procedures addressing compliance with Consumer Laws and communicate updates to impacted teams across the organization.
- Develop and lead training sessions regarding Consumer-Law-related topics to impacted business unit.
- Review consumer complaints regarding Consumer Laws, perform root cause analysis, and identify potential business improvements related to consumer complaints.
- Provide legal analysis of legislative, regulatory, and advocacy materials in support of Government Affairs activities, and participate in relevant legal groups in connection with trade associations, serving on advocacy development teams, as needed.
- As needed, provide support to the Compliance attorneys who support environmental, sustainability, and ESG-related matters and initiatives.
- Perform other compliance program-related duties as needed and assigned.
Job Requirements
- Requires minimum 4-6 years of legal experience at a large firm, government agency, or corporation in a regulatory role, preferably in the Consumer Laws space.
- Law Degree from top tier US law school. Top 20% of class and law review strongly preferred.
- Knowledge of and experience with US federal and state Consumer Laws, including the TCPA, CAN-SPAM Act, FCRA, FDCPA, and UDAAP laws. Knowledge of and experience with US federal and state Consumer Law regulators, including, for example, the Federal Trade Commission, Consumer Financial Protection Bureau, and state attorneys general.
- Ability to think strategically to analyze and resolve issues proactively, effectively, and efficiently and to build collaborative relationships with senior management, business leaders, legal, and others, while managing shifting priorities.
- Exceptional organizational skills, problem-solving abilities, and attention to detail.
- Ability to manage multiple tasks simultaneously within a rapidly changing and fast-paced Consumer Laws environment and ability to translate regulations into processes and controls for Comcast.
- Experience in driving regulatory compliance across a public or private company, including tracking, assessing, and ensuring business units understand and have processes in place to remaining compliant with Consumer Laws. Clear, concise, and persuasive writing, editing, and presentation skills.
- Demonstrated ability to analyze facts and identify issues, collect data/evidence, draw valid conclusions, and prepare reports.
- Ability to work effectively with other attorneys, compliance specialists, and business partners, including overseeing and directing work of others.
- Ability to multitask, meet deadlines, and handle a diverse and demanding workload in a fast-paced environment with excellent attention to detail. Ability to operate with minimal supervision and exercise independent judgment and discretion in matters of significance.
- Member of a state bar in good standing, with the ability to obtain a limited in-house bar license in Pennsylvania.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Sound Judgment; Legal Issues; Scheduling
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Juris Doctor
Relevant Work Experience
2-5 Years
