Description:
About SBP
Founded in 2006 after Hurricane Katrina, SBP is a social impact organization focused on disaster resilience and recovery. We envision a future where everyone-regardless of race, economic status, or geography-can rebound quickly from extreme weather events. Our mission is to shrink the time between disaster and recovery, building stronger communities and making sure our most vulnerable fellow citizens can quickly access the assistance they need.
What sets SBP apart?
We don't just react to natural disasters-we take a long-term, 360-degree approach. SBP addresses disaster resilience and recovery in three interrelated ways:
- We train and advise individuals, communities, nonprofit organizations, businesses, and local governments in best practices for disaster preparedness, risk mitigation, and recovery;
- We build resilient homes and communities, sharing our proven model and approach with others;
- We advocate for change at the systems level, aiming to make the recovery process more predictable, efficient, and effective for all disaster survivors.
Our innovative, multi-pronged approach is driven by the dedication and passion of volunteers and AmeriCorps members; the generosity of donors and partners; and our incredible SBP team, whose commitment to racial equity, environmental sustainability, and helping those most in need infuses their everyday work. We're making a lasting impact on thousands of lives-and we'd love for you to join us.
Position Summary
The Disaster Assistance Program (DAP) Associate will be responsible for helping homeowners impacted by Presidentially Declared disasters, who are eligible for FEMA Individual Assistance, appeal FEMA awards. The DAP Associate will assist in marketing and communications requests and complete other tasks as assigned.
Responsibilities
FEMA Support
- Shepherding survivors through the successful completion of the FEMA appeals process, both remotely and in- person, as assigned to help maximize their eligible FEMA funding
- Become a subject matter expert on the FEMA appeals process to effectively support and provide guidance to survivors
- Manage and process a high volume appeals case load through existing systems - including Google Workspace and Salesforce - accurately and efficiently in a fast paced environment
- Track client information and the impact of SBP's services on their overall FEMA award through communication with the survivor, a referral partner, or directly with FEMA and record data in existing systems
Communication and Media Participation
- Coordinate homeowner stories to support media requests as assigned by SBP's Communications department
- Capture compelling homeowner stories at time of disaster assessment and deployment to support SBP's internal and external sit reps
- Design and execute photo and media content in coordination with SBP's Communications department
Interacting with People and Building Relationships
- Foster a relationship of trust, respect and accountability in working with team members, survivors and external partners (FEMA, Case Management Groups, other NGOs)
- Act as a liaison, as needed, between FEMA and the survivor by directly communicating with FEMA to support a successful appeal
- Provide guidance and technical support to troubleshoot issues that arise
- Engage in internal and external meetings with positivity and contribute knowledge on the FEMA appeals process
Requirements:
- Experience with FEMA IA appeals processes for individual disaster survivors a plus
- High degree of integrity and ability to act in a transparent and consistent manner
- Extreme attention to detail and organization
- Experience with, or quick to learn, software programs such as Salesforce, Adobe, Google Workspace to track clients and overall impact
- Ability to meet deadlines
- Clear communication skills
- Ability to travel up to 10% of time
- Track record of working productively with limited supervision and/or in remote locations
- Willingness to embody the values, mission and vision of SBP in your communication and interaction with others
- Commitment to continual improvement
- Experience and/or willingness to work effectively with/supervise volunteers, team members, NGOs with diverse skills sets and backgrounds
- Clean driving record and ability to drive for SBP needs
- Able to satisfactorily pass a background check in complacence with SBP's AmeriCorps grant
Performance Expectations
- Provide effective leadership for staff and take full accountability for achieving organizational goals.
- Model curiosity and positivity in the face of challenges
- Clearly communicate and drive the organization's mission, vision, and values.
- Able to translate broad goals into achievable steps.
- Detail-oriented with strong troubleshooting, analytical and problem-solving abilities
- Align work performance with SBP's core values
- Be extremely driven with a strong work ethic and high energy level
- Convey a professional and positive image and attitude regarding the organization and the not-for-profit sector
- Demonstrate commitment to continued professional growth and development
Salary range: $43,000K - $49,000K
SBP is building a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse workforce that reflects the populations we work with and the communities where we work. Our hiring and business practices appreciate the strengths offered through different backgrounds.
SBP is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.
It is the policy of SBP not to discriminate against any individual, person, or group on the basis of disability and the intent of SBP to address any complaints that may arise pursuant to Section 504.
Compensation details: 0 Yearly Salary
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