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Service Department Supervisor

Medserv Equipment Corp • Full Time • Illinois, Urbana, United States • 3d ago

Description:

JOB RESPONSIBILITIES:

Perform and supervise pickup, delivery, repair, and installation of equipment in patient homes or care facilities;
Provide instruction and demonstration to patients, caregivers, and family members on the safe use and maintenance of equipment;
Perform routine equipment maintenance checks and service repairs to ensure equipment is functioning properly;
Pick up, clean/disinfect, and repair medical equipment after use and prepare it for future patient use;
Complete and maintain accurate delivery and service records, ensuring all documentation is up to date and compliant with company policies;
Conduct in-home assessments to determine appropriate equipment, and modifications necessary to meet patient needs;
Manage inventory of medical equipment and supplies, including ordering, receiving, and restocking items as necessary;
Maintain a clean, organized, and safe work environment, including the service vehicle, by following proper handling and transportation protocols;
Maintain communications with patients and caregivers and document in patient file;
Installation of accessibility equipment including vehicle and stair lifts;
Utilize company software and technology tools to track equipment status, delivery schedules, and service calls;
Attend training sessions and participate in continuing education as directed;
Other duties as assigned;
Report regularly to Branch Manager on status of repairs, deliveries & flow of the service department

Requirements:

JOB REQUIREMENTS:

Reliability, punctuality and perfect attendance (not withstanding sick days).
Ability to supervise other employees while also doing your job
Ability to work independently and manage time effectively
Valid driver's license with a clean driving record
High school diploma or equivalent - Trade School Education helpful
Ability to maneuver heavy equipment weighing up to 300lbs and lift up to 75lbs
Previous experience in delivery, installation, and servicing of medical equipment preferred
Basic mechanical aptitude and the ability to troubleshoot equipment issues
Excellent communication skills a must with co-workers, patients and caregivers.
Availability to work Saturdays (on rotation)
Familiarity with geographic area and ability to read maps/GPS for efficient routing
Commitment to maintain patient confidentiality (HIPAA compliance)
Competence using computers and related technology
Must be willing to work with all consumers regardless of age, gender, sexual orientation, and/or disabilities

PIf319a5-

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