About the role
You will support local in-office teams and teams located around the world. In-office support includes prioritizing support requests from users of existing IT services and configuring and maintaining workstations. You will meet and partner with technical and non-technical staff to resolve their technical service issues. You will also gain experience collaborating with our other members worldwide, including Japan, France, Germany, India, Australia, and Moldova.
In the role of Senior IT Operation Technician, you will report to the Director, IT.
We are considering applicants for the location(s) of Coppell, Texas.
About You
You are driven, love customer-facing interactions, have experience handling multiple systems, and ongoing communication with end-users. You have experience keeping systems functioning while building on your knowledge and suggesting improvements in the areas you support. Your work has a history of balancing priorities and promoting strategic decisions and scalability by leadership.
Technology
- Bachelors in a Technical field, or equivalent work experience of 6 years.
- You have 2+ years of proven Helpdesk or Workstation Support experience
- You possess proficiency in solving Mac laptop and OS and PC workstation & Windows OS issues
- You have familiarity with a hosted or SaaS infrastructure and its configuration and maintenance, Google Workspace administration, and trouble ticket tracking software
People
- You possess written and verbal skills
- You have experience providing customer service-centric skills with the ability to connect with both technical and non-technical team members
Process
- You have experience with Incident Management, including triaging, prioritizing, and resolving issues promptly, conforming to SLA guidelines
- You have experience with inventory management processes, including procurement, preparation, distribution, tracking, and recovery
- You possess the sensitivity toward handling and exposure of personal data and intellectual property
About the Team
The Global Information Technology Team supports the tools and services the employee base utilizes daily. We are highly regarded, friendly, and skilled specialists who are driven to help others. And, of course, we love anime. If this sounds like a team you wish to join, please apply.
We are thrilled to be on this journey with you and look forward to witnessing your incredible accomplishments as you explore new horizons within Crunchyroll.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
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