OverviewCome grow with us at this beautiful independent lifestyle hotel! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.
Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires a hands on approach, strong leadership, strategic thinking, and exceptional management skills to ensure the inn's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Strategic Leadership:
- Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
- Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
- Set long-term goals and objectives for the inn and work towards achieving them.
Team Leadership:
- Lead a small but diverse team, fostering a collaborative and motivated work environment.
- Provide guidance, mentoring, and development opportunities to team members.
- Encourage teamwork and open communication across all departments.
Operations Management:
- Oversee all operational departments including front office, housekeeping, F&B, and more.
- Ensure smooth day-to-day operations by implementing efficient processes and procedures.
- Monitor service quality to maintain the highest standards of guest satisfaction.
Financial Management:
- Create and manage the inn's budget, allocating resources appropriately to various departments.
- Monitor financial performance, analyze variances, and implement corrective actions as needed.
- Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Guest Experience:
- Foster a guest-centric culture throughout the inn, prioritizing personalized service and exceptional experiences.
- Address guest concerns and feedback promptly, striving for continuous improvement.
- Implement initiatives to enhance guest satisfaction and loyalty.
Facilities Management:
- Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
- Implement sustainability initiatives to minimize the hotel's environmental impact.
Regulatory Compliance:
- Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
- Maintain health and safety standards for guests and staff.
Our Culture: Empowered to Make a Difference
- At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
- Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
Our Values: People First, Integrity, Excellence
- People First: A talented, diverse, and passionate team working together with respect.
- Integrity: Honesty and accountability to ourselves and colleagues.
- Excellence: Surpassing expectations through dedication and innovation.
ResponsibilitiesTo succeed in this role, you should have:- A proven track record as a successful leader as a hotel or resort General Manager.
- A minimum of 5 years of hospitality experience showing progressive growth.
- A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
- Independent high end lifestyle hotel experience preferred.
- Exceptional leadership and communication skills.
- Problem-solving abilities and critical thinking skills.
- The flexibility to adapt to varying shifts, including weekends and holidays.
- A commitment to maintaining a positive and organized work environment.
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