Description:
Harry Brown's is seeking a highly motivated and customer-oriented Experienced Service Advisor/Consultant to join our team. The Service Advisor/Consultant, will be responsible for providing exceptional customer service and ensuring customer satisfaction by providing expert advice and guidance on automotive services.
Experienced Service Advisor/Consultant Responsibilities:
- Greet customers and provide a warm welcome to the dealership/service center
- Listen to customer concerns and provide expert advice on automotive services
- Schedule appointments and communicate with customers regarding service updates and completion times
- Provide accurate estimates for services and repairs
- Maintain a high level of customer satisfaction by ensuring all services are completed to the customer's satisfaction
- Maintain a clean and organized work area
- Keep up to date with the latest automotive technology and industry trends
- Provides exceptional service to the recon department, service director, and other service and parts personnel
- Communicates inter- and intra-departmentally
Requirements:
Experienced Service Advisor/Consultant Qualifications:
- At least 1 year of customer service experience demonstrating exceptional customer experiences
- Knowledge of automotive services and repairs
- Ability to work well in a team environment
- Excellent communication skills
- Ability to work in a fast-paced environment
- Experience using a multi-line telephone system
- Strong organizational and time management skills
- Ability to remain calm in stressful situations
- High school diploma or equivalent
- Must have a valid Minnesota driver's license and record that meets standards of insurability
- Able to operate a personal computer and work with various computer programs at once in an effective and seamless manner
Benefits:
We offer a competitive pay and benefits including:
- Full Suite of Insurance Offerings: Medical, Telehealth, Dental, Vision, Life, Voluntary Life, Accident, Critical Illness, Legal protection
- Paid Vacation and Sick time
- 6 Paid Holidays
- Short and Long-Term Disability Insurance
- 401(k) with company match
- Health Savings Account and Dependent Care Flex Spending Account
- Company Events and Small Team Outings
About Us
Harry Brown's has been family owned and operated since 1968.
We are one of southeastern Minnesota's largest multi-line dealerships offering sales, leasing, financing, servicing, and accessorizing of new and pre-owned vehicles. We operate Faribault Tire & Express Service and ABRA Auto Body & Glass- which makes us a one-stop shop for all automotive needs.
We believe our employees are the fuel that drives our business; with over 100 employees and growing!
We help families live better lives.
We are team players who are humble and have a hunger to be successful.
We have emotional intelligence when interacting with customers and fellow team members and encourage each other to be our authentic self.
We value our reputation and all actions matter, both big and small.
We drive to do the EXTRA!
Apply today if you want to be part of an extraordinary Team!
Compensation details: 0 Yearly Salary
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