Title: Desktop Support Location: 3406 E PLEASANT ST, 01H2M100, Knoxville, Iowa 50138 Duration: 12 Months contract Required: MICROSOFT OFFICE 365, PC, PRINTERS, NETWORKING, IT INFRASTRUCTURE Additional: CITRIX, CISC, ETHERNET, HW/SW, LAN/WAN, MICROSOFT TEAMS, RF, SERVER SUPPORT, TELECOM, TCP/IP, THIN CLIENT, VPN, WIRELESS Duties: The analyst is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, printers, server support and/or networking. Skills: Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows: WINTEL/LINUX NetPC, Standard & Process PC’s HP & Manufacturing Printers (HP, Zebra, etc.) Telecom — Ethernet, LAN/WAN, Firewall, Routers\Switches Cisco, TCP/IP, VPN & Wireless Provide Standard and Local Software Support — MS Office 365, Microsoft Teams, etc. Perform ITSM, MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime Maintain Dashboard Expectations for PC’s, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities Attend & Comply with All Plant IT & Production, FDA & GMP, Corporate IT, & Safety Required Training Meetings and Activities Education: Two to Three years of IT infrastructure experience supporting Windows PCs, printer, and basic networking. HS Diploma
