For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenkosystemone.com - make sure to include the exact job title and job location in your email message. Contract position for 6 months; contract can be extended; contract to hire is possible. The job is on-site with a HYBRID work schedule. Candidates must be local or willing to relocate within commuting distance of Pittsburgh PA or Cleveland OH (Strongsville) Business Systems Analyst ( Voice/Phone Fraud Detection Systems ) : - Develop comprehensive understanding of fraud detection product functionality, use cases, and strategic roadmap - Analyze and document system architecture and Application Programming Interface (API) integrations ( between PNC systems and Pindrop solutions ) - Write detailed user stories for product enhancement and optimization initiatives - Support fraud detection, fraud investigations, and fraud case analysts using Pindrop system - Optimize and scale existing phone fraud detection product capabilities Required Qualifications (Skills, Experience, Education, Certifications) : - Experience with fraud detection systems in financial services / banking industry, specifically from Pindrop ( www.pindrop.com ) - Experience with internal and external API integration and documentation - Experience working in fast-paced Scaled Agile Framework (SAFe) environment and proven user story writing skills - Any experience with Genesys Cloud contact center platform and Salesforce CRM) will be a plus For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenkosystemone.com - make sure to include the exact job title and job location in your email message. M1 .
