This is a 12-month contract position with a high possibility of extension POSITION: Product Analyst DURATION: 12-month LOCATION: 1100 Dr. Martin L. King Blvd Nashville, TN WORK SETUP: Onsite PAY: $55.00/hour in W2 Overview The Product Analyst (PA) position supports the applications/systems for the Utilization Services Group, Physician Advisors, and Regulatory Group workflow. The Product Analyst focuses on supporting and enhancing scheduling solutions, mostly DNA. The PA will work closely with senior analysts, product managers and development teams to understand user needs, gather requirements and support the continuous improvement of the scheduling software. The PA will also establish application support processes, provide end user support, and maintain supporting documentation for DNA (Denial Notification Application) and the other IT systems leveraged by the business teams. Responsibilities: Product Maintenance and Enhancements o Change Coordination - Documents system maintenance and changes and works with senior analysts for approval and implementation o Enhancement Backlog - Handles intake of enhancement requests and works with senior team members to prioritize and determine feasibility. o Actively participate in Agile ceremonies (e.g., daily stand-ups, refinement, sprint planning) to ensure alignment of product priorities. Building Features/User Stories etc o Quality Assurance - Performs and documents testing of system changes in pre-production environments and performs smoke testing in production (when applicable). o Vendor Relationship – works closely with vendor (internal or external), actively participates in regular meetings, stays informed of product roadmap, and coordinates maintenance and releases. Product Analysis o Analysis – Supports the collection and documentation of user requirements by interacting with end users and internal stakeholders o Design – Works with senior analysts and developers to help design software solutions that address the needs of our business partners. o Configuration and Customization - Works closely with vendors (internal or external) to meet customer needs, configure and test the application, and prepare environments for go-live. o Implementations - Works closely with the business to plan for go-live, ensure knowledge transfer and training, and prepare end users for initial activities within the system. Data Management and Integrations o Data Capture and Flow - Understands how data enters the system, where it flows, and what it means to better support any issues or data transmission failures. o Integrations – Helps supports data exchange between various company systems and understands the mechanisms facilitating the integration. Teamwork and Communication o Written Communication - Prepares formal email communications and other documents to be distributed to wide audiences (e.g. downtime messages, go-live announcements, release notes). o Collaboration - Builds relationships, communicates, and collaborates with stakeholders, personalities, and technical expertise (e.g. business leaders, end users, vendors, project teams, etc.). o Accountability - Motivated to work independently and holds self accountable as an effective way to build trust and drive progress. Product Support and Documentation o Product Support – Triages and resolves support tickets from end users related to questions and issues around the DNA application. o Documentation – Contributes to the creation and maintenance of production documentation, including assisting with education materials, test plans, feature documentation and knowledge base articles o Incidents and Requests - Escalates as appropriate, and coordinates resolution across all parties. o System Configuration - Completes configuration and access requests in a timely manner. o Customer Service - Acts with empathy to provide the highest level of service to resolve issues and answer questions for end users and other stakeholders. o Downtime - Supports business preparation for downtime and assists with downtime procedures when initiated. Prepares disaster recovery plans. o Information Security - Supports security reviews/requests and maintains appropriate documentation. Other Duties o Practices and adheres to the Code of Conduct philosophy and Mission and Value Statement. o Performs occasional after-hours and weekend work for implementations, releases, and support. o Performs other duties as assigned. Qualifications Education & Experience: Bachelor's degree - Required Bachelor's degree healthcare related field - Preferred 3 years of relevant experience - Required Knowledge of company Information Technology Group processes & tools - Preferred Knowledge of SQL - Required Exposure to the following applications: DNA, EMR (Meditech, Epic, Cerner) - Preferred Licenses, Certifications, & Training: All Preferred Scrum or Agile Certification Jira/Azure DevOps Six Sigma or LEAN Certification UI Path Figma GitHub Java/JSON/C# Onbase Mobile experience Clinical Case Management Service Now Visio/PPT Power BI (Data Analysis) Knowledge, Skills, Abilities, Behaviors: - All Required Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect. Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of company. Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and company. Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of company by challenging others to excel and hold themselves and others accountable for achieving results. Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients. send your updated resume to sam.santoscomrise.com
