With almost 30 years of experience, FCE Benefit Administrators, Inc. as the trusted experts in government contracts, our team of professionals provide affordable, full-service administration for “bona-fide” fringe benefit plans as a third party administrator in accordance with SCA requirements, using an irrevocable funding arrangement. Essential Functions: Provide excellent Customer service to members, providers, and vendors Must be able to work effectively in a call center environment Answer questions regarding employee and family health benefits Knowledge of Medical, Dental, Vision, Short Term Disability and Life and AD&D Computer Skills Building relationships with all customers Excellent verbal and written communication skills Answer approximately 75 phone calls per day Expert using chat features Research complex issues and bring to resolution Ask specific questions and listen actively Intervene with care providers on behalf of the Customer Excellent relationship building with team Assist Customers in navigating FCE website Meet the performance goals established for the position in the areas of efficiency, call quality, Customer satisfaction Good Attendance and Punctuality are a must Requirements: Call center experience is a plus Prefer knowledge of medical insurance, benefit types, terminology and compliance Flexibility to work different shifts from 7:30 am to 8:00pm is a must Fast keyboard entry is a must Excellent grammar and writing skills Team Player is a must Microsoft office is a plus We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan including the following: · Competitive overall compensation package · Career enhancement and growth opportunities · 401(k) match and company profit sharing plan · Medical, dental, and vision coverage · Life/AD&D insurance · Accident/critical illness insurance · FSA and HSA accounts · Competitive paid time off · Professional development/tuition funds · Continuing education and career certification · Employee engagement activities · Service recognition awards · Discount fitness memberships · Work/life resources Send resumes to: careersfcebenefit.com FCE is an equal opportunity employer.
