Responsibilities Responsible for determining, defining, and documenting current and proposed business processes and user documentation. Provide research and analysis for product/service recommendations that include descriptions of the service, processing considerations, expense and potential revenue analysis, benefits and risks. Conduct executive, operational management, and end-user interviews in the assessment of business requirements, process, and workflows. Define and document processes, and formal business requirements relating to utilization, enhancements, and upgrades of systems. Perform quality assurance and functional testing. Provide on-going end-user training and support of business processes and workflows as related to the application portfolio. Work with outside consultants and solution providers on business issues and solutions. Foster and maintain good relationships with customers and colleagues to meet expected customer service objectives. Participate in the life cycle of a new product by researching the product specifications, providing input to the profit/loss analysis. Coordinate implementation projects with various business units, functional areas and/or vendors. Provide status reports on a regular basis that demonstrate delivery according to service level agreements. Promote a work environment that respects and values the expertise of others and provides each team member the ability to contribute to organizational success. Build a network and proactively maintain contacts to foster professional and personal growth. Adhere to the standards and requirements set to provide a business-oriented and professional work environment. Requirements 4 years of Business Analysis experience or related field 3 years of experience analyzing, documenting, and implementing major software system solutions in a technical environment Experience gathering requirements from stakeholders/clients Working experience with Agile/Scrum SDLC methodology
