We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500, and has 58 offices in 21 countries within key global markets. Our challenge As a Business Analyst you will work closely with business and technology partners to deliver solutions. Candidates must possess advanced problem solving concisely communicate verbally and in written/presentation format. Having a solid grasp on what it takes to deliver technical solution to resolve business needs, while having the ability to research and resolve issues independently. The Role Responsibilities: This role will be responsible in Pega Case Design, Flows and Management. Understand stakeholder needs to help envision and create a solution to solve a problem. · Support cost/benefit analysis to align technology solutions to business strategy. · Gather and catalog functional, non-functional, and technical requirements for stakeholder requests. · Provide subject matter expertise within the business/technical domain to support scope and requirement decisions · Determine the impact of modifications and enhancements to applications and assist with identifying integration points and the end-to-end solution design. · Ensure changes to the application are compliant with bank standards and policies. · For vendor applications, work closely with the vendor to ensure changes meet bank requirements including assisting with acceptance testing where needed. · Assist users and development teams in application testing and troubleshooting and may help with test planning and configuring test solutions to validate functional a · Document processes, procedures and workflows associated with applications. · Participate in continuous improvement efforts to create, analyze, and improve processes and solutions. · Create, maintain, and present training materials for end-users. Requirements You are: Primary Skill - Pega Case Design, Flows and Management 3-5 years experience as a business analyst, qa/uat lead, scrum master, or project manager 2 years experience in Pega Case Design, Flows and Management experience Experience working on a team with the Agile Methodology is a must have Documents, wireframes, epic and story writing, flow diagrams, data mapping, test plans, use cases and scenarios - Experience with tools such as JIRA, SharePoint, WI documentation of requirements, and issue tracking Financial Services/Banking industry experience - claims experience a plus Solution Delivery Process - Understands all roles and responsibilities within their team and u Stakeholder Management- Contributes to artifacts needed for governance forums. Understands stakeholder expectations and creates regular updates to keep stakeholder identify root causes to solve complex problems in highly unstable situations. Business Products & Strategy - Basic awareness of products, services, business flows and development but has not been involved in hands-on application development/coding We can offer you: A highly competitive compensation and benefits package A multinational organization with 58 offices in 21 countries and the possibility to work abroad Laptop and a mobile phone 10 days of paid annual leave (plus sick leave and national holidays) Maternity & Paternity leave plans A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region) Retirement savings plans A higher education certification policy Commuter benefits (varies by region) Extensive training opportunities, focused on skills, substantive knowledge, and personal development On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms A flat and approachable organization A truly diverse, fun-loving and global work culture SYNECHRON S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
